Quality Assurance Manager
About The Position
The Manager, Quality Assurance manages quality programs, policies, and procedures to minimize risks and protect supply chain integrity. The role applies advanced quality assurance knowledge to collaborate across functions, resolve complex quality issues, lead audits, and ensure organizational alignment with quality policies and procedures. The Manager leads a team of Quality Assurance Specialists and manages Quality Assurance department operations. The role oversees internal quality programs and external reporting requirements, advises stakeholders on compliance, and assesses the quality impact of operational and product changes. It leads cross-functional work to identify root causes of significant quality issues and develop solutions, including recommended resolutions for matters such as recalls and customer complaints. The Manager updates standard operating procedures in response to product changes and regulatory developments, serves as a liaison with regulators, responds to regulatory queries, and leads quality audits of regional distribution centers. The anticipated salary range is $119,500.00–$170,700.00. The position is not bonus eligible. Cardinal Health offers benefits and programs to support health and well-being. The application window is anticipated to close on 12/16/2026.
Requirements
- 8–12 years of experience, preferred.
- Bachelor’s degree in a related field or equivalent work experience, preferred.
Responsibilities
- Manage internal Quality Assurance policies and programs that establish guidelines for organizational functions.
- Ensure fulfillment of external reporting requirements for products and operations.
- Lead a team of Quality Assurance Specialists; delegate projects and tasks, review others’ work, and provide direction to less experienced specialists.
- Conduct team performance evaluations and make talent management and compensation recommendations to the Director.
- Guide internal stakeholders on adherence to internal Quality Assurance policies and procedures and external requirements.
- Assess the Quality Assurance implications and impacts of operational and product changes.
- Lead cross-functional projects to identify root causes of significant quality issues, educate stakeholders on quality requirements, and develop solutions to minimize future risks.
- Work with Quality Assurance Specialists to create recommended resolutions in areas such as recalls.
- Update standard operating procedures in response to product changes and regulatory developments.
- Serve as a liaison with regulators and respond to regulatory queries.
- Address questions and compile necessary information during regulatory audits.
- Lead quality audits of regional distribution centers to ensure operational compliance with standard operating procedures.
- Report quality issues to Operations teams and provide guidance on process improvements.
- Manage department operations and supervise professional employees, front-line supervisors, and/or business support staff.
- Participate in developing policies and procedures to achieve specific goals and ensure employees operate within guidelines.
- Gain consensus among parties involved and resolve operational or project-related issues.
Benefits
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before payday with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
