QUALITY ASSURANCE MANAGER - Fort Worth, TX

Military Spouse Corporate Career Network•Fort Worth, TX

3d•Hybrid

About The Position

The Quality Assurance Manager is responsible for developing, implementing, and maintaining quality management systems and compliance programs that ensure organizational adherence to regulatory requirements, industry standards, customer expectations, and company policies. This role leads continuous improvement initiatives, oversees audits and inspections, manages corrective and preventive actions, and promotes a culture of quality and compliance throughout the organization.

Requirements

10+ years of experience in quality assurance, compliance, auditing, or operational excellence.
Experience managing regulatory compliance programs and audit activities.
Strong understanding of quality management principles and compliance frameworks.
Knowledge of applicable regulatory requirements and industry standards.
Excellent analytical and problem-solving skills.
Strong organizational and project management abilities.
Exceptional communication and presentation skills.
Ability to influence and collaborate across all levels of the organization.
Proficiency with Microsoft Office Suite and quality/compliance management systems.
Must possess a valid driver's license and be able to travel by automobile and commercial air transportation when required.

Nice To Haves

Ability to manage multiple priorities and meet critical deadlines.

Responsibilities

Effectively lead, influence, and manage quality and compliance initiatives in both remote and on-site environments.
Develop, implement, and maintain quality assurance policies, procedures, and standards.
Monitor and evaluate operational processes to ensure consistent quality performance.
Establish key quality metrics and reporting mechanisms.
Lead root cause analysis investigations and implement corrective and preventive actions (CAPA).
Drive continuous improvement initiatives to enhance product, service, and process quality.
Review and approve quality documentation, specifications, and records.
Plan, coordinate, and conduct internal quality and compliance audits.
Prepare for and support external audits, customer audits, and regulatory inspections.
Track audit findings and ensure timely resolution of corrective actions.
Maintain audit records and documentation in accordance with established requirements.
Develop and deliver quality and compliance training programs.
Educate employees on regulatory requirements, quality standards, and company policies.
Foster a culture of accountability, quality, and continuous improvement.
Prepare regular reports on quality performance, compliance status, audit results, and improvement initiatives.
Maintain accurate and complete records required by regulatory agencies and company policies.
Present findings and recommendations to senior management.
Lead and mentor Service team members while working with PTA location managers.
Collaborate cross-functionally with Operations, Sales (Commercial), Legal, and other departments as required.
Support strategic initiatives related to organizational excellence and risk management.