Quality Assurance LVN & Intake Coordinator

Blize Healthcare•Hercules, CA

About The Position

Blize Healthcare is seeking a detail-oriented, compassionate, and organized Quality Assurance LVN & Intake Coordinator. The role combines clinical quality assurance, patient intake coordination, medical records management, and nursing responsibilities to support high-quality home health and hospice services. The coordinator ensures patient care meets professional standards, clinical documentation is complete and accurate, and patients experience a smooth transition into services. The position includes office-based administrative responsibilities and collaboration with interdisciplinary clinical teams.

Requirements

Current, active Licensed Vocational Nurse (LVN) license.
At least one year of nursing experience.
At least one year of experience in the medical field.
Knowledge of home health and hospice services, clinical documentation, patient care coordination, and applicable professional standards.
Understanding of medical records requirements, physician orders, patient consents, and clinical documentation processes.
Excellent organizational, communication, interpersonal, and customer service skills.
Strong observation skills, sound nursing judgment, and ability to identify and address quality-of-care concerns.
Ability to manage multiple priorities and balance administrative, clinical, and quality assurance responsibilities.
Proficiency in Microsoft Office and Google Workspace.
Current Basic Life Support (BLS) certification.
Valid driver’s license, reliable transportation, and willingness to travel to patient homes when required.
Ability to work independently and collaboratively with interdisciplinary healthcare teams.
Commitment to patient confidentiality, professional ethics, and high-quality patient care.

Nice To Haves

Home health or hospice experience is strongly preferred.
Previous management, supervisory, or clinical quality assurance experience is preferred.

Responsibilities

Review and evaluate patient cases through home visits, clinical conferences, medical record reviews, and assessments of services provided by clinical personnel.
Monitor the quality and appropriateness of patient care and ensure compliance with clinical standards, agency policies, and applicable regulations.
Review clinical documentation and patient records for accuracy, completeness, and compliance with home health and hospice requirements.
Communicate quality assurance findings, identify areas for improvement, and recommend actions to clinical staff and management.
Guide, instruct, and support clinicians to promote effective performance and quality patient care.
Participate in the agency’s Quality Assessment and Performance Improvement (QAPI) program.
Attend case conferences and interdisciplinary team meetings to coordinate care and discuss patient needs and treatment plans.
Provide clinical guidance and support to nursing personnel and assist with clinical staff supervision.
Remain available during operating hours to assist clinicians with clinical questions and patient care concerns.
Assist with planning, implementing, and evaluating in-service training and continuing education programs for clinical personnel.
Manage daily patient referrals and coordinate intake activities for home health and hospice services.
Coordinate patient admissions and ensure a smooth, timely onboarding process.
Verify insurance coverage and assist with insurance inquiries and claims processing.
Schedule home health and hospice visits and coordinate services with patients, families, and clinical staff.
Answer, screen, and direct incoming calls and respond professionally and promptly to patient and family inquiries.
Collect, review, organize, and maintain patient medical records in the agency’s electronic medical records system.
Verify patient consents, physician orders, assessments, and other required medical documentation are complete before uploading or attaching records to the company system.
Follow up on missing, incomplete, or outstanding documentation with physicians, referral sources, and clinical personnel.
Maintain medical supply inventory and assist with preparation and coordination of durable medical equipment (DME).
Support communication among the intake department, nursing staff, physicians, patients, and other healthcare professionals.