LVN Intake Coordinator

Muir Home Health•Concord, CA

1d•Onsite

About The Position

Muir Home Health is seeking an experienced and compassionate LVN Intake Coordinator to manage the patient intake process. The role includes communicating with patients and families, entering data, maintaining relationships with customers and referral sources, responding to requests and concerns, facilitating daily intake meetings, and overseeing insurance verification and authorization. The coordinator also directs daily referral and intake operations, supports compliant and efficient admissions, and helps ensure smooth transitions to home care. This is a 100% onsite position in Concord, California, with pay of $37.00–$45.00 per hour.

Requirements

Active California LVN license.
At least 2 years of intake experience in a healthcare setting.
At least 2 years of experience with an EMR system.
Good communication, negotiation, and public relations skills.
Autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

Home health intake experience.
Home Care Home Base experience.

Responsibilities

Direct daily patient referral and intake operations and oversee the establishment and implementation of intake policies.
Ensure compliance with state, federal, and Joint Commission referral and intake requirements.
Implement improved work methods and procedures so patients are admitted in accordance with policy.
Establish and maintain positive working relationships with current and potential referral sources.
Oversee patient education and preparation for home care, plan-of-care initiation, and coordination with multiple service providers to support seamless transitions.
Oversee insurance verification and authorization processes to support maximum third-party reimbursement.
Negotiate service pricing with insurance case managers and other payers within established financial and credit parameters.
Assist the Executive Director/Administrator with preparing the annual intake department budget and monitor resource allocation against budgetary limitations.
Build and monitor community and customer perceptions of the organization as a high-quality service provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Maintain working knowledge of home health contractual relationships and ensure admissions comply with contract provisions.
Maintain working knowledge of community resources and assist referral sources in accessing them when services are not provided by the organization.
Communicate directly with patients and families, perform data entry, respond to customer requests and concerns, and facilitate a daily intake stand-up meeting.