LVN Intake Coordinator

Pennant Group•Concord, CA

3d•$37 - $45•Onsite

About The Position

Muir Home Health is seeking an experienced and compassionate LVN Intake Coordinator for a 100% onsite position in Concord, California. The coordinator manages the patient intake process, including communication with patients and families, data entry, customer and referral-source relationships, customer requests and concerns, daily intake stand-up meetings, and insurance verification and authorizations. The role also oversees intake operations and policies, supports regulatory compliance, facilitates patients’ transition to home care, manages reimbursement and pricing discussions, contributes to budget preparation, and tracks referral trends and community resources. The position pays $37.00–$45.00 per hour and is full-time.

Requirements

Active California LVN license.
At least 2 years of intake experience in a healthcare setting.
At least 2 years of EMR system experience.
Good communication, negotiation, and public relations skills.
Autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

Nice To Haves

Home health experience preferred.
Home Care Home Base experience preferred.

Responsibilities

Direct daily patient referral and intake operations, including oversight of establishing and implementing intake policies.
Ensure compliance with state, federal, and Joint Commission referral and intake requirements.
Implement improved work methods and procedures so patients are admitted in accordance with policy.
Establish and maintain positive working relationships with current and potential referral sources.
Oversee patient education and preparation for home care, plan-of-care initiation, and coordination with multiple service providers to support transitions to home care.
Oversee insurance verification and authorization processes to maximize third-party reimbursement.
Negotiate service pricing with insurance case managers and other payers within established financial and credit parameters.
Assist the Executive Director/Administrator with preparing the annual intake department budget and monitor resource allocation against budget limitations.
Build and monitor community and customer perceptions of the organization as a high-quality provider.
Gather, collate, and report referral statistics, including key customer referral trends.
Maintain working knowledge of home health contractual relationships and ensure admissions comply with contract provisions.
Maintain working knowledge of community resources and help referral sources access resources when services are not provided by the agency.
Communicate with patients and families, enter data, respond to customer requests and concerns, and facilitate daily intake stand-up meetings.