Quality Assurance Coordinator

Hilton Grand VacationsOrlando, FL

About The Position

As a Quality Assurance Coordinator, you would be responsible for sorting and preparing accurate orders of HGV contract documents for new and upgrading owners, monitoring and processing customer cancellations, preparing files for pending contract deals, and supervising the Issue Report. You will also assist in reviewing mail-out contracts for accuracy, managing inventory and supplies for the department, ordering office supplies, assisting with audit issue resolutions, and creating, distributing, and managing all QA schedules. This role also involves stocking items for the day, which may include lifting boxes up to 20 pounds, and assisting with various projects and programs within the quality assurance department.

Requirements

  • Ability to lift boxes up to 20 pounds.

Responsibilities

  • Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
  • Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
  • Prepare file that shows pending contract deals and the total net sales value of each contract.
  • Prepare and supervise the Issue Report while communicating / following up with QA manager
  • Assist in reviewing all mail out contracts for accuracy prior to being mailed out
  • Stock items for the day which can include lifting boxes up to 20 pounds.
  • Responsible for inventory and supplies for the quality assurance department
  • Assist with various projects and programs that may arise in the general operations of the quality assurance department
  • Order any office supplies for the department
  • Assist with the resolution of audit issues
  • Create, distribute and manage all QA schedules
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