Quality Assurance Coordinator
About The Position
As a Quality Assurance Coordinator, you would be responsible for sorting and preparing accurate order of HGV contract documents to present to new and upgrading owners. You will also monitor and record customer cancellation letters, assist in processing those cancellations, and prepare files showing pending contract deals and their total net sales value. Additionally, you will prepare and supervise the Issue Report, review mail out contracts for accuracy, stock items for the day (which may include lifting boxes up to 20 pounds), and manage inventory and supplies for the quality assurance department. This role also involves assisting with various projects and programs, ordering office supplies, resolving audit issues, and creating, distributing, and managing all QA schedules.
Requirements
- Minimum 1 year of customer service experience
- High School Diploma or GED
- Valid Notary License or the ability to acquire a license
- Ability to work a flexible schedule to include evenings, weekends, and holidays
- Ability to calculate figures and amounts ranging from commissions, proportions, and percentages
Nice To Haves
- Previous Timeshare/Vacation Ownership experience
- 1 year or more of administrative/clerical work experience
Responsibilities
- Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
- Monitor and record any customer cancelations letters that come into the department
- Assist in processing those cancelations
- Prepare file that shows pending contract deals and the total net sales value of each contract
- Prepare and supervise the Issue Report while communicating / following up with QA manager
- Assist in reviewing all mail out contracts for accuracy prior to being mailed out
- Stock items for the day which can include lifting boxes up to 20 pounds
- Responsible for inventory and supplies for the quality assurance department
- Assist with various projects and programs that may arise in the general operations of the quality assurance department
- Order any office supplies for the department
- Assist with the resolution of audit issues
- Create, distribute and manage all QA schedules
Benefits
- medical, dental, and vision insurance
- 401K plan
- Paid Time Off (PTO) program
- extraordinary travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
