Quality Assurance Coordinator - Chicago

Carvana•Chicago, IL

2d•Onsite

About The Position

The Quality Assurance Coordinator assures that the Detail Shop applies the “First Time Right” quality process. The role communicates with detail line staff about quality and production goals and expectations, and serves as the first point of contact for each detail line. The position reports to the Reconditioning Manager or another designated manager. The coordinator inspects detail work, identifies quality issues, helps assign work based on detailers’ strengths, ensures proper techniques and procedures are followed, and trains team members on standard vehicle-detailing procedures. The role may also assist on the detail line and complete final detail tasks as needed. Additional work includes documenting inspected vehicles in the computer, photographing and staging vehicles to standards, maintaining shop cleanliness and basic equipment, supporting customer vehicle readiness, and running detail-shop inventory reports. The position is based at the Hoffman Estates, Illinois location and is scheduled Monday through Friday, 6:00 a.m. to 3:00 p.m. Overtime may be expected depending on production goals. The work involves both indoor and outdoor conditions, including changing temperatures and weather, slightly elevated noise, and minor exposure to fumes, odors, and dust. Physical demands range from light to medium work.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Able to read, write, speak, and understand English.
Team player able to collaborate with multiple departments, customers, and vendors.
Strong customer service skills.
High degree of safety focus.
Proven ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Hiring is contingent on passing a complete background check.
Not eligible for visa sponsorship.

Nice To Haves

High school diploma or GED preferred.
XX certification preferred.
XX experience preferred.

Responsibilities

Inspect each team member’s work and identify vehicle quality that does not meet company standards.
Communicate positively and collaboratively with team members when work does not meet standards.
Identify detailers’ strengths and use them to create assignments within the detail process.
Ensure team members use proper techniques and procedures.
Train team members on standard operating procedures for vehicle detailing.
Assist on the detail line and perform final detail tasks as needed.
Maintain a professional appearance, an orderly work environment, and a friendly disposition.
Assist with shop cleaning and basic equipment maintenance.
Maintain a clean and safe work environment and report incidents to management immediately.
Log vehicle information into the computer after satisfactory completion of inspection.
Photograph and stage vehicles to ensure pictures are focused, clear, and consistent with standards.
Return customers’ vehicles in clean condition.
Run inventory reports for the detail shop.
Advise the designated manager immediately of equipment breakdowns and required maintenance.
Perform other duties assigned by the designated manager.