Quality Assurance Coordinator - Chicago

Carvana•Chicago, IL

3d•$20 - $21•Onsite

About The Position

The Quality Assurance Coordinator assures that Detailers apply the Detail Shop’s “First Time Right” process. Reporting to the Reconditioning Manager or another designated manager, the coordinator communicates with detail-line staff about quality and production goals and expectations and serves as the first point of contact for each detail line. The role involves inspecting vehicle detail work, coaching and training team members, assisting with detail tasks, documenting inspections, photographing and staging vehicles, and supporting shop safety and equipment upkeep. The position is based at 2785 Beverly Rd, Hoffman Estates, Illinois. The schedule is Monday through Friday, 6:00 a.m. to 3:00 p.m.; overtime may be expected depending on production goals. Physical activity ranges from light to medium work, with frequent bending, stooping, kneeling, lifting, grasping, pushing, and pulling. The work takes place both indoors and outdoors and may involve temperature and weather changes, slightly elevated noise, and minor exposure to fumes, odors, or dust. Applicants must be able to read, write, speak, and understand English. Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive vehicles of a variety of makes, models, and sizes.
Proficiency with computer systems and applications.
Must be able to read, write, speak, and understand English.
Must pass a complete background check as a condition of hiring.
Must be able to perform the role’s physical activities, which include standing, walking, bending, stooping, kneeling, lifting, grasping, pushing, and pulling.
Team player able to collaborate with multiple departments, customers, and vendors.
Strong customer service skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

High school diploma or GED preferred.
XX certification.
XX experience preferred.

Responsibilities

Inspect each team member’s work, identify vehicle quality that does not meet company standards, and communicate quality concerns positively and collaboratively.
Identify detailers’ strengths to help assign work within the detail process.
Ensure team members use proper techniques and procedures, and train them on standard operating procedures for vehicle detailing.
Assist on the detail line and perform final detail tasks as needed.
Maintain a professional appearance, an orderly work environment, and a friendly disposition; assist with shop cleaning and basic equipment maintenance.
Maintain a clean and safe work environment and report incidents to management immediately.
Enter vehicle information into the computer after satisfactory completion of inspection.
Photograph and stage vehicles to ensure pictures are focused, clear, and consistent with standards.
Return customers’ vehicles in clean condition.
Run inventory reports for the detail shop.
Immediately advise the designated manager of equipment breakdowns and required maintenance.
Perform other duties assigned by the designated manager.