Quality Assurance Consultant

OnTrac • Chicago, IL

5d • $104,800 - $157,200 • Hybrid

About The Position

OnTrac is hiring a Quality Assurance Consultant! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This position supports the operational and administrative backbone of the organization by delivering essential shared services that enable efficiency, compliance, and strategic execution. Business Services ensures smooth day-to-day operations, strengthens internal and external partnerships, and drives continuous improvement to support organizational effectiveness and long-term success. This position is responsible for ensuring products, services, and processes meet established quality standards and customer expectations. This role supports quality management initiatives through audits, inspections, data analysis, corrective action management, and continuous improvement efforts to enhance operational performance, compliance, and customer satisfaction.

Requirements

• Extensive understanding of quality assurance methodologies, auditing practices, root cause analysis, corrective actions, and continuous improvement techniques.
• Knowledge of standard office software and QA technologies.
• Strong written and verbal communication skills with an ability to maintain professionalism.
• Ability to work collaboratively in a team environment.
• Ability to work in a fast-paced environment, prioritize tasks, and maintain accuracy.
• Typically requires at least 8 years of relevant experience with a Bachelor’s degree or equivalent.
• Corporate jobs: The working environment for this position will be in a home office or onsite office environment that requires extended periods at a workstation or desk.
• This position requires little to moderate physical activity.
• Minimal travel requirements.
• Analyzes complex issues requiring thorough evaluation of multiple variable factors.
• Defines appropriate methods and procedures for new assignments, exercising sound judgment in selecting, adapting, and evaluating advanced techniques to achieve results.
• Work is reviewed upon completion and aligns consistently with departmental objectives.
• Demonstrates extensive and diverse experience, applying deep professional knowledge, insight, and alignment with company objectives to develop and resolve complex models and procedures.
• Delivers innovative and effective solutions to challenging issues.
• Possesses a strong understanding of the interconnections among various disciplines.
• Leads the application of established principles while guiding the creation of new policies and ideas.
• Builds and nurtures networks with key stakeholders beyond own area of expertise.
• Adapts communication style and employs persuasive skills to convey messages aligned with broader business objectives.
• Frequently provides guidance on complex issues and may hold accountability, through their team, for achieving tactical business targets.

Nice To Haves

• N/A

Responsibilities

• Conduct quality reviews, inspections, and audits to verify compliance with established standards, procedures, and specifications.
• Analyze quality defects, customer complaints, and process deviations to identify root causes and implement corrective and preventive actions (CAPA).
• Develop, update, and manage quality records, procedures, work instructions, and reports to support compliance and operational excellence.
• Collaborate with cross-functional teams to identify opportunities for process improvement, reduce defects, and improve product and service quality.
• Monitor adherence to applicable regulatory requirements, industry standards, and company quality policies while supporting internal and external audits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior