Quality Assurance Associate

The William George Agency for Childrens Services•Freeville, NY

8h•$33 - $35

About The Position

The Quality Assurance Associate supports the Director of Quality Assurance and Program Improvement in implementing, monitoring, and evaluating agency-wide quality assurance and continuous improvement initiatives. The position collects, validates, and analyzes operational and program data; maintains recurring reports; conducts internal documentation and compliance reviews; identifies trends and improvement opportunities; and supports regulatory and accreditation activities. The associate works with departments to promote reporting accuracy, regulatory compliance, and efficient operations. The role calls for strong analytical, organizational, communication, and problem-solving skills, along with the ability to manage assigned projects independently, prioritize competing responsibilities, and meet deadlines. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with flexibility required to meet agency needs. The position may represent the agency at external events outside regular work hours.

Requirements

Bachelor’s degree in Business Administration, Economics, Data Analytics, or a related field.
Valid New York State Driver’s License; a copy is required upon hire.
Complete a yearly physical within one month of hire.
Successfully complete required background checks, including the NYS Statewide Central Register of Child Abuse and Maltreatment, Multi-State Sex Offender Registry, NYS DCJS fingerprinting, NYS Justice Center Staff Exclusion List, NYS OMIG Medicaid Exclusion List, applicable out-of-state child abuse register inquiries for states of residence within the last five years, NYS License Event Notification Service, Office of Inspector General, and NYS professional license check.
Submit to a criminal history record check under OCFS regulations with an acceptable outcome.
Be flexible to meet the needs of the agency.
Demonstrate strong analytical, organizational, communication, and problem-solving skills.
Be able to independently manage assigned projects, prioritize competing responsibilities, and meet established deadlines.

Nice To Haves

At least one year of experience in quality assurance, data analysis, program evaluation, regulatory compliance, or a related field.
Experience in a residential treatment, child welfare, human services, or comparable setting.
Proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and reporting.
Experience with data analysis, database systems, reporting tools, and data visualization.
Familiarity with SQL, Power Query, reporting automation, or comparable analytical tools.
Knowledge of New York State Office of Children and Family Services regulations and documentation practices.

Responsibilities

Monitor the timely completion and submission of recurring departmental, operational, and quality assurance reports.
Collect, organize, validate, and maintain data for agency-wide performance indicators, compliance monitoring, and program evaluation.
Assist in preparing reports on staffing, residential census, casework contacts, program outcomes, incident trends, and other operational measures.
Identify missing, incomplete, or inconsistent information and coordinate with departments to resolve reporting discrepancies.
Maintain reporting schedules, tracking tools, and documentation.
Communicate reporting requirements, documentation standards, deadlines, and quality assurance initiatives to department heads and designated staff.
Provide technical assistance, guidance, and training on reporting procedures, data collection tools, and documentation expectations.
Collaborate with departments to address reporting challenges, clarify procedures, and support consistent processes.
Update the Director of Quality Assurance and Program Improvement on reporting compliance, concerns, project progress, and improvement opportunities.
Develop, maintain, and organize procedures, workflow documentation, reporting instructions, and reference materials for quality assurance activities.
Document departmental processes and help identify opportunities to improve consistency, efficiency, and accountability.
Assist with reviewing and organizing agency policies, procedures, and supporting documentation.
Support accreditation preparation by organizing evidence, maintaining documentation inventories, tracking requirements, and helping departments collect supporting materials.
Maintain electronic records of quality assurance initiatives, reports, audits, and process improvement activities.
Conduct routine and targeted reviews of departmental documentation, reports, and electronic records for accuracy, completeness, timeliness, and compliance.
Assist with monitoring documentation and reporting requirements associated with OCFS, CONNECTIONS, incident reporting, casework contacts, and other applicable standards.
Identify documentation deficiencies, reporting inconsistencies, and potential compliance concerns; communicate findings to the Director.
Summarize audit findings, identify recurring trends, and assist with recommendations for corrective actions or process improvements.
Monitor and document progress on assigned corrective actions and follow-up activities.
Assist in designing, administering, collecting, and maintaining satisfaction surveys for residents, families, caseworkers, referring agencies, and other stakeholders.
Compile and analyze survey responses and prepare summaries of findings for the Director and appropriate departments.
Evaluate reporting processes, data collection methods, and electronic systems for opportunities to improve efficiency, accuracy, consistency, and accessibility.
Help develop and maintain standardized reports, spreadsheets, data tracking tools, performance monitoring resources, and automated reporting processes.
Use Microsoft Excel, database reporting tools, and other approved information systems to extract, organize, validate, and analyze agency data.
Collaborate with the Director, Information Technology, and departmental staff to address reporting system limitations and improvement opportunities.
Help develop visual summaries, dashboards, and other reporting tools for organizational decision-making.
Support Process and Quality Improvement Committee activities through collection, analysis, and presentation of operational, compliance, and program performance data.
Prepare routine and special reports on significant and reportable incidents, restraint activity, staffing trends, residential census, casework documentation, program outcomes, and other measures.
Monitor trends, document findings, and help develop recommendations for continuous quality improvement.
Support the Reportable Incident Review Committee and other review committees by preparing information, analyzing incident trends, maintaining documentation, and tracking follow-up activities.
Assist with monitoring corrective action plans and documenting progress toward improvement goals.
Support agency accreditation activities, including evidence collection, standards review, document organization, and progress tracking.
Prepare data summaries, trend analyses, and supporting materials for leadership, executive administration, and agency committees.
Perform additional duties as requested and represent the agency at external events, which may occur outside regular work hours.