Quality Assurance Associate

Seek Now • Louisville, KY

9d • Onsite

About The Position

Seek Now is seeking a Quality Assurance Associate to review insurance claim inspection reports for accuracy and overall quality before they are submitted to customers. The role also schedules customer appointments and resolves daily issues raised by field inspectors. The ideal candidate is detail-oriented, enjoys analyzing reports, communicates quality trends to internal leaders, and learns and retains company and customer-specific standards. Property and casualty insurance experience is beneficial.

The position involves reviewing and correcting proprietary inspection reports, identifying quality trends, closing job orders, responding to calls from field inspectors, homeowners, and customers, scheduling appointments, monitoring email, and partnering with internal teams on daily tasks. The associate escalates customer issues when appropriate and performs other duties as assigned. This position has no supervisory responsibilities.

The role is full-time, with multiple shifts available, and is based in a professional office environment. It is mostly sedentary and requires routine use of standard office equipment, with the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. No travel is expected. Seek Now describes its culture as self-motivated, family-oriented, and focused on technology, quality service, and continuous growth.

Requirements

• High school diploma required.
• At least three years of experience in the customer service industry required.
• Experience with Microsoft Outlook, Word, and Excel required.
• Skilled in verbal and written communication.
• Ability to switch between tasks effectively.
• Skilled in organization and prioritization.
• Skilled in using computers.
• Ability to be a self-starter and quick learner.
• Ability to remain calm in a stressful, busy environment.
• Ability to adjust quickly to updates and changes in standards, role requirements, and customer expectations.
• Ability to routinely use standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
• Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Nice To Haves

• Previous experience with quality assurance related to documentation, standards, and processes is preferred.
• Previous experience in the property and casualty insurance industry is a plus.

Responsibilities

• Review completed proprietary inspection reports and make necessary corrections to meet or exceed company and customer standards.
• Identify quality issue trends and close out job orders.
• Answer and resolve inbound calls from field inspectors, homeowners, and customers.
• Schedule outbound appointments as needed.
• Monitor emails.
• Partner with the internal team to complete daily tasks.
• Escalate customer issues when appropriate.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Short- and long-term disability insurance
• AD&D insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED