Quality Assurance Associate
About The Position
Seek Now is seeking a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and quality against company and customer standards before reports are submitted. The role also schedules appointments with customers and resolves daily issues raised by field inspectors. The ideal candidate is detail-oriented, comfortable analyzing reports and identifying quality trends, and able to learn and retain company and customer-specific standards. Experience in property and casualty insurance is beneficial. The position involves reviewing and correcting inspection reports, identifying quality trends, closing job orders, handling calls and emails, scheduling appointments, and working with internal teams. It has no supervisory responsibilities. The position is full-time, with multiple shifts available, and is based in a professional office environment. Travel is not expected.
Requirements
- High school diploma required.
- At least three years of experience in the customer service industry required.
- Experience with Microsoft Outlook, Word, and Excel required.
- Strong verbal and written communication skills.
- Ability to switch between tasks effectively.
- Organization and prioritization skills.
- Computer proficiency.
- Ability to work independently and learn quickly.
- Ability to remain calm in a stressful, busy environment.
- Ability to adjust quickly to updates and changes in standards, role requirements, and customer expectations.
Nice To Haves
- Previous quality assurance experience related to documentation, standards, and processes.
- Previous experience in the property and casualty insurance industry.
Responsibilities
- Review completed proprietary inspection reports and make necessary corrections to meet or exceed company and customer standards.
- Identify quality issue trends and close out job orders.
- Answer and resolve inbound calls from field inspectors, homeowners, and customers.
- Schedule outbound appointments as needed.
- Monitor emails.
- Partner with the internal team to complete daily tasks.
- Escalate customer issues when appropriate.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Short- and long-term disability insurance
- AD&D insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
