Quality Assurance and Training Coordinator

Frederick County Government•Aging & Independence - Frederick, MD

5d•Onsite

About The Position

This position serves as manager of client records, ensuring complete and accurate case records are maintained and conduct activities necessary to monitor and ensure on-going compliance with regulatory and accrediting standards while promoting the missions of the Division of Aging and Independence and Frederick County. Supervision is received by the Director of the Division of Aging and Independence. Please note that the upper pay range reflected in the job posting reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

Bachelor’s degree in human services, education, or related field
Minimum of 3 years of experience in quality improvement, assurance, training administration, training development, or related field
Substitutions for the above-listed required education and experience are an Associate’s Degree with 5 years experience as described above.
Knowledge of disability and senior related programs and services
Knowledge of compliance regulation and standards
Knowledge of licensing and accreditation processes
Knowledge of record maintenance
Knowledge of quality assurance practices and surveys
Knowledge of basic qualitative audit analysis
Knowledge of data gathering and reporting
Knowledge of incident reporting and investigation procedures
Skilled in data gathering and analysis
Skilled in technical report writing
Skilled in case note preparation for client files
Skilled in written and oral communication
Skilled in Microsoft Office 360 and other software applications
Skilled in managing client records
Skilled in communicating with external agencies
Ability to present workshops and trainings to Division staff in a large and/or small group setting in an effort to convey information and provide education in an understandable, retainable format
Ability to interpret and apply complex regulatory standards
Ability to conduct abuse investigations
Ability to monitor program performance and recommend corrective actions
Ability to coordinate training, surveys, and other quality assurance actions
Ability to work with Office of Health Care Quality, Maryland Department of Health and Developmental Disabilities Administration
Ability to maintain County authorized driving privileges
Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time-sensitive situations
Strong and effective spoken and written (English) communication skills, including the ability to make public presentations
Discretion and good judgement in dealing with confidential and sensitive information

Nice To Haves

Experience working with aging populations and/or individuals with Intellectual and Developmental Disabilities (I/DD)
Experience working with regulatory or oversight bodies such as OHCQ, MDH, and DDA
Experience with quality assurance, quality improvement, or compliance monitoring
Experience developing or delivering staff training programs
Experience overseeing record retention practices

Responsibilities

Monitors compliance with applicable regulatory standards such as the Developmental Disabilities Administration, the Maryland Department of Health/Office of Health Care Quality and the Maryland Department of Aging
Coordinates and oversees staff training to ensure regulatory compliance.
Maintains staff training records
Oversees the Division’s record retention policy and schedule
Coordinates preparation for yearly and quarterly program monitoring and licensing surveys and supports activities during the reviews; maintains copies of licenses required by state and local governments
Facilitates development of corrective action plans in response to external surveys and submits completed plans to required internal and external parties
Monitors implementation of corrective action plans and provides status reports
Conducts internal investigations into all serious reportable incidents and produces the Agency Investigation Report
In coordination with staff, notifies Department of Social Services, police, and all licensing entities of allegations of abuse or neglect, coordinates investigations with external agencies
Coordinates and carries out the activities of the Standing Committee
Serves as the primary resource on licensing information, tracking all updates and interpretations.
Updates the managerial team at scheduled meetings on the licensing status, state of compliance, and any anticipated changes in regulations
Ensures maintenance of client records in accordance with licensing standards.
Implements protocols related to access to, and release of, client records; tracks external release of information
Conducts quantitative client record audits as described in corresponding policy and procedure; receives monthly quantitative client record audits from others indicated in policy and oversees production of aggregate deficiency reports; distributes deficiency reports to management team and facilitates development of corrective action plans; monitors implementation of corrective action plan and reports on status of actions to the Director
Receives and maintains copies of all incident reports. Oversees development of aggregate data report of all incident reports. Presents data to management team
Receives all reports of alleged abuse or neglect and conducts internal investigations into such reports. Prepares report of investigation findings and recommendations for corrective action. Communicates investigations status and findings
Acts as an objective party, independent of program staff, to hear concerns about alleged rights violations for client. Investigates these concerns and facilitates resolution
Ensures the rights of the program participants are upheld
Maintain training database documenting training compliance
Assists with new staff orientation and mentoring/job shadowing

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan).
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan