Quality Assurance / Training Coordinator

Community Options, Inc.•Santa Fe, NM

3d•$63,000•Hybrid

About The Position

Community Options, Inc. is a national nonprofit organization providing services to individuals with disabilities in 12 states. We are currently seeking a Full-Time Quality Assurance / Training Coordinator to join our team in Santa Fe, New Mexico. The Quality Assurance Coordinator is responsible for monitoring the systematic operations of the residential and vocational programs. This person will serve as a liaison between the local office and the national office. This person will be held accountable for ensuring the appropriate implementation of policies and procedures and, ensuring programs are completely in compliance with state rules, regulations and agency policies.

Requirements

Commitment to and knowledge of community-based support for persons with disabilities
Working knowledge of management of an effective QA program, including training, monitoring, conducting and documenting investigations, addressing violations and monitoring corrective actions.
Ability to maintain effective relationships with other management staff, employees, new hires, and the general public.
Excellent time management skills and the ability to develop and implement multiple priorities.
Ability to present facts and recommendations effectively in oral and written form.
Independent judgment is required to plan, prioritize, and organize diversified workload.
Ability to demonstrate poise, tact, and diplomacy.
Excellent presentation and verbal skills.
Experience using Microsoft Office 365.
Knowledge and understanding of local regulatory agency operations.
Bachelor’s degree in a related field or equivalent, and three years related experience
Any equivalent combination of experience and training
Valid driver’s license with satisfactory driving record

Responsibilities

Schedules and conducts QA audits of financial, personnel files to include training records, medication administration records, medical records, Therap and billing documentation.
Conduct comprehensive record reviews
Conducts physical site inspections of homes and programs
Submits a quarterly report card to the National Compliance and QA Director and to the Regional/State Director
Conducts 30-day initial audit of all new homes and programs
Audits individuals’ in-house accounts to verify that required documentation is maintained, accounts are monitored by the designated staff and balances are correct.
Communicates findings of audits to the Regional/State Director, Executive Director and National Compliance and QA Director.
Recommends any necessary changes in current policy and procedures
Chairs local QA committees
Conducts investigations as needed
Conducts training sessions covering specified areas such as new employee orientation, on-the-job training, program/service-related training, refresher training and train the trainer.
Establishes, develops, maintains and updates training tracking spreadsheet and recordkeeping system.
Maintains current list of certified trainers. Notifies trainers when certifications are due for renewal and secures documentation upon completion for trainer records.
Maintains and continuously audits all training documentation, ensuring compliance with state and company requirements. May conduct in-house trainings.
Communicates non-compliance of required training to supervisors and employees and work to resolve issue.
Maintains trainer certifications in the following areas: Person Centered Training (Gentle Teaching), State approved crisis intervention/response training. CPR/First Aid, and other trainings as required by the State and Community Options.
Confers with direct supervisor to gain knowledge of specific work situations requiring employees to better understand changes in policies, procedures, regulations and technologies. Updates training to meet ongoing needs
Cooperate with internal and State inspections and investigations
Attends staff meetings as determined by supervisor
Attends conferences, seminars and training relevant to the position
Maintains a master file of all audits