Quality Assurance and Support Intern

New York State Teachers' Retirement System • Albany, NY

1d • Hybrid

About The Position

The Quality Assurance and Support Student Intern works alongside members of multiple units in the QAS department. The intern primarily assists the DOSS Unit with document preparation and scanning, supports the Documentation and Training Unit with creating and presenting trainings and developing procedure documentation, and assists the Resource Unit with document processing. The role also provides general administrative support to the QAS team.

Requirements

• Currently enrolled in a full-time bachelor's or master's degree program.
• Have at least one semester remaining to complete all degree requirements following the internship.
• Hold unrestricted work authorization; sponsorship is not available.

Nice To Haves

• Commitment to providing exceptional customer service.
• Excellent communication skills.
• Excellent interpersonal skills.
• Experience using Microsoft Office products, including Access, Excel, and Word.

Responsibilities

• Prepare ceased cases for scanning.
• Prepare incoming mail for scanning to member files.
• Scan documents.
• Process retirement applications.
• Create sections of divisional training programs.
• Assist in facilitating divisional training programs.
• Develop and format procedures for units within the Member Relations division.
• Provide general administrative support to the QAS team.

What This Job Offers

• Career Level: Intern