Quality Assurance and Support Intern
NYSTRS•Albany, OR
•Hybrid
About The Position
The Quality Assurance and Support Student Intern works alongside members of multiple units in the Quality Assurance and Support (QAS) department. The intern primarily assists the DOSS Unit with document preparation and scanning, and also supports the Documentation and Training Unit with creating and presenting training and developing procedure documentation. The intern also assists the Resource Unit with document processing. The position provides general administrative support to the QAS team.
Requirements
- Currently enrolled in a full-time bachelor's or master's degree program.
- At least one semester must remain after the internship to complete all degree requirements.
Nice To Haves
- Commitment to providing exceptional customer service.
- Excellent communication skills.
- Excellent interpersonal skills.
- Experience using Microsoft Office products, including Access, Excel, and Word.
Responsibilities
- Prepare ceased cases for scanning.
- Prepare incoming mail for scanning to member files.
- Scan documents.
- Process retirement applications.
- Create sections of divisional training programs.
- Assist in facilitating divisional training programs.
- Develop and format procedures for units within the Member Relations division.
- Provide general administrative support to the QAS team.
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What This Job Offers
Career Level
Intern
