Quality Assurance Analyst

Bank of Utah • Ogden, UT

5d • Onsite

About The Position

The Quality Assurance Analyst helps ensure the Bank of Utah’s applications work reliably and meet business needs, including the DNA core banking platform, connected applications, and other business systems. The analyst develops test plans and scripts, performs testing, coordinates business-user testing, tracks defects, and supports system updates and releases. The role also maintains testing tools, workflows, and documentation to keep testing organized and results clearly communicated.

The position is based at the Bank’s branch at 2605 N Washington Blvd, Ogden, Utah, and follows a Monday–Friday schedule. Occasional after-hours or weekend work may be needed to support implementation and post-install testing.

Requirements

• High school diploma or equivalent; high school diploma is the minimum education requirement.
• At least 3 years of experience testing business applications or supporting quality-assurance activities.
• Ability to create clear test plans, test scripts, expected results, and supporting documentation.
• Experience documenting defects and tracking them through resolution and retesting.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to manage multiple priorities and work independently.
• Strong communication skills and ability to explain technical information to business users.
• Experience with work-management or testing tools such as monday.com, Jira, Xray, TestRail, Azure DevOps, or similar platforms.

Nice To Haves

• Experience with Fiserv DNA, integrated banking applications, or other enterprise systems.
• Knowledge of banking operations or experience in financial services.
• Experience coordinating testing across business units and supporting system releases.
• Experience configuring testing boards, dashboards, workflows, and automations.
• Experience migrating test cases between platforms.
• Familiarity with SQL, API testing, file validation, or automated testing tools.
• Ownership and accountability.
• Analytical problem-solving.
• Attention to detail.
• Clear communication and documentation.
• Collaboration and proactive follow-through.
• Risk awareness and continuous improvement.

Responsibilities

• Review requirements and vendor release notes to identify testing needs.
• Create and maintain test plans and reusable test scripts with clear steps and expected results.
• Perform functional, regression, integration, and release testing.
• Coordinate testing across business units, including assignments, instructions, deadlines, and follow-up.
• Document test results and maintain evidence supporting release decisions and audit requirements.
• Document issues with clear steps to reproduce, business impact, and supporting evidence.
• Work with business users, technical teams, and vendors to investigate and resolve issues.
• Track defects through correction, retesting, and closure.
• Communicate testing risks, blockers, and unresolved issues before implementation.
• Maintain testing boards, dashboards, templates, workflows, and automations.
• Support migration and validation of test cases from Jira and Xray into a new work-management system.
• Help business users locate, complete, and update assigned tests.
• Maintain consistent testing standards and improve processes to reduce manual tracking.
• Prepare testing summaries to support release-readiness and Go/No-Go decisions.
• Confirm testing completion and identify outstanding approvals, risks, or follow-up items.
• Support implementation and post-install testing, including occasional after-hours or weekend work.
• Recommend improvements based on testing results, recurring issues, and implementation outcomes.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan and match up to 5 percent in the employee stock ownership program, subject to eligibility requirements.
• 12 paid bank holidays and paid time off, including paid parental leave.
• Volunteer opportunities in the communities where employees work and live.
• Awards and recognition for employees and colleagues who live the bank’s values.
• Monday–Friday schedule and stated work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED