Quality Assurance Analyst

U-Haul•Phoenix, AZ

4d•Onsite

About The Position

U-Haul is seeking a Quality Assurance Analyst to support customer self-service applications used by customers across the United States and Canada. The applications are high-performance and in high demand. The analyst will take a customer-centric, service-minded approach and work closely with developers to strategize, design, and implement technical solutions ranging from simple to complex. The role involves testing new and existing functionality, writing test cases, documenting defects, using testing and application-monitoring tools, and tracking progress in an Agile environment. The analyst will also communicate with business and product stakeholders and collaborate with Quality Assurance, Operations, and Development teams. Applicants must be legally authorized to work in the United States and must not require employer sponsorship.

Requirements

Working knowledge of database structures, database usage, and SQL.
Understanding of Agile and Scrum methodologies.
Ability to understand and develop test automation.
Excellent time-management and organizational skills.
Strong written and verbal communication skills.
Ability to explain complex technical problems to nontechnical audiences.
Ability to work independently with minimal supervision.
Must be a U.S. citizen or provide proof of U.S. employment authorization.
Bachelor’s degree or higher in Computer Science, Engineering, or Technology, or 1–2 years of QA testing experience.

Responsibilities

Plan and execute tests for new and existing functionality, including low-risk, low-complexity bug fixes, with minimal supervision.
Evaluate and test software changes against user requirements using established tools and guidelines.
Plan, design, and write effective test cases.
Document software defects in a bug-tracking system and report findings to developers.
Provide developers with clear documentation, including detailed problem descriptions and steps to reproduce issues.
Install, maintain, and use software testing tools.
Learn and use application monitoring and reporting tools, including Kibana, Grafana, and Dynatrace.
Independently and proactively monitor applications for issues and follow established escalation procedures.
Create work items for identified defects with detailed reproduction steps.
Understand and create automated tests.
Track testing progress within an Agile environment.
Communicate about and troubleshoot issues reported by the Business Unit or Product Owner.
Participate in team discussions and collaborate with customers and development teams.
Attend team meetings, including stand-ups and sprint planning sessions, on time and prepared.
Coordinate with Quality Assurance, Operations, and Development teams.

Benefits

Medical insurance
Prescription drug plans
Dental and vision plan with hearing care discounts
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers
CVS Virtual Care
U-Haul Kids Program
24-Hour Nurse Line
Wellness Program
Mindset App Reimbursement
Pet insurance and wellness plans
Career stability
Opportunities for advancement
On-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company-paid life insurance
Voluntary life insurance options
Short- and long-term disability
Critical illness, accident, and hospital indemnity plans
Business and business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar Financial Wellness Program
U-Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles, and more
Community involvement and volunteer opportunities
Paid maternity leave through the U-Haul Mothers Program