Quality Assurance Analyst

Equus • Houston, TX

2d

About The Position

The Quality Assurance Analyst reviews case files across workforce programs and monitors workforce activities for compliance with policies and contract requirements. The role uses statistical sampling, audits, and observation techniques, performs monthly Personal Identifiable Information checks, and supports financial audits. The analyst also helps create and update standard operating procedures, provides policy clarification and technical support to center staff, and develops and tracks quality improvement and corrective action plans.

The position maintains a client complaint log and ensures clients receive a response within 24 hours of contact. It organizes and participates in at least five Administrative Quality Committee meetings per year, provides management with feedback on improvement areas, and recommends corrective action in weekly reports to the Project Director. Equus Workforce Solutions describes itself as a provider of workforce development services focused on demand-driven workforce solutions and notes that employees can expect learning and networking opportunities.

Requirements

• Bachelor's degree in a related field, or an equivalent combination of acceptable related experience and/or training substituted for the education requirement on a year-for-year basis, up to two years.
• At least three years of experience in quality and project management, including conducting quality assurance audits and developing quality improvement action plans.
• Knowledge of the principles, practices, methods, and techniques of quality management.
• Strong communication and analytical skills.
• Ability to design and deliver presentations or programs.
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access.

Responsibilities

• Conduct case file reviews for Choices NCP, Choices TANF, SNAP, TAA, and WIOA Adult, Dislocated Worker, and Young Adult programs.
• Monitor workforce activities using statistical sampling, audits, and observation techniques to assess compliance with policies and contract requirements.
• Assist with creating and updating standard operating procedures.
• Perform monthly center Personal Identifiable Information checks to monitor compliance with Board and Equus policies.
• Provide policy clarification and technical support to center staff.
• Assist with financial audits, including audits of support services and worksite agreement contracts.
• Write, review, and update quality improvement plan items.
• Organize and participate in at least five Administrative Quality Committee meetings per year.
• Provide management with consistent feedback on areas needing improvement.
• Recommend corrective actions in weekly reports to the Project Director.
• Follow up on previously implemented corrective action plans.
• Maintain the client complaint log and ensure clients are responded to within 24 hours of contact.
• Establish corrective action plans promptly.

Benefits

• Learning opportunities.
• Networking programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level