Quality Assurance Analyst

Benelynk•Virginia Beach, VA

73d•$70,000 - $80,000•Remote

About The Position

BeneLynk is seeking a Quality Assurance Analyst to support its technology platform for Veteran Directed Care (VDC), a VA program that enables veterans to direct their own long-term in-home care, including hiring and managing caregivers. The platform supports the VDC service lifecycle, including onboarding, caregiver engagement, time submission and approval, payroll, and reporting. It includes an internal platform used by Engagement Advocates and a self-service module for veterans, case managers, and Direct Care Workers. The QA Analyst designs and executes end-to-end testing strategies, plans, suites, cases, and scripts to validate functionality, identify and reproduce defects, and confirm that products meet requirements, quality standards, and compliance expectations. Testing must account for distinct role-based workflows and permissions, and for the high impact that errors in eligibility, service authorizations, budgets, timesheets, or payroll can have on veterans and caregivers. The role also supports accessibility validation, documentation, audit readiness, and continual improvement of QA practices. Working with the Chief Product Officer, Product Owner, UI/UX Product Designer, Operations, Engineering, and other stakeholders, the analyst helps capture business needs and requirements and translate them into testable acceptance criteria. The position is remote, full-time, and salaried/exempt. It has no direct reports, but may assist Product Management leadership with QA/UAT operations and related training.

Requirements

2–4+ years of experience in Quality Assurance (QA) and/or User Acceptance Testing (UAT), including leading product testing and analysis across multiple initiatives.
Experience with Agile business or software development lifecycle processes and methodologies; knowledge or experience with SCRUM fundamentals, frameworks, and methodologies.
Experience performing end-to-end testing across multiple applications and developing test plans, scripts, and coverage matrices.
Ability to create test plans, suites, and cases from product or project specifications and verbal communications.
Experience preparing written QA/UAT reports covering test progress, status, plan completion, defects, and associated risks.
Strong analytical and problem-solving skills, including reasoning through complex conditional business rules and identifying edge cases.
Excellent organizational skills and attention to detail.
Calm under pressure, proactive, self-starting, and equipped with excellent interpersonal skills.
Excellent written and verbal communication skills and the ability to act as a liaison among developers, designers, product managers, and operations.
Experience presenting information to teams, stakeholders, and/or executives.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and/or related software.
Ability to understand how QA/UAT operations integrate with product design, development, and delivery.
Collegial conduct and candor when working with colleagues.
Associate degree in a related field required.

Nice To Haves

Bachelor’s degree in a related field.
Experience with Microsoft Azure DevOps Test Plans, Test Suites, and Test Cases, or a comparable test management suite.
Experience testing payroll, timekeeping, EVV, billing, or other financial transaction systems where calculation accuracy is material.
Familiarity with Veteran Directed Care (VDC), VD-HCBS, Financial Management Services (FMS), Home and Community-Based Services (HCBS), or VA program operations.
Experience in health plan systems, Medicare or Medicaid benefits, and/or social determinants of health (SDoH) database companies.
Experience testing and deploying solutions in a call center environment.
Exposure to accessibility testing standards and assistive technology.
Familiarity with test automation concepts and tooling.

Responsibilities

Understand BeneLynk clients’ business needs and the lived experiences of veterans, caregivers, and Direct Care Workers, and represent those needs in product testing.
Design and execute end-to-end validation and User Acceptance Testing (UAT) across the Advocate-facing platform and self-service module.
Validate eligibility, service authorizations, budget calculations, timesheet capture and approval, payroll processing, and reporting, including boundary conditions, rounding, retroactive corrections, and error handling.
Develop test strategies, plans, suites, cases, and scripts that provide testing and analysis coverage for existing functionality and new features.
Test role-based workflows for Enrollment Advocates, Veterans, Case Managers, Direct Care Workers, and partner agencies (ADNAs), including permissions, visibility, and available actions.
Validate the VDC service lifecycle from onboarding through caregiver engagement, time submission and approval, payroll, and reporting.
Test the self-service module under real-world conditions, including mobile devices, low-bandwidth connections, and assistive technology.
Support accessibility validation against WCAG 2.1 AA and escalate findings to design and engineering.
Review specifications, wireframes, prototypes, and product parameters to understand software scope, requirements, and functionality.
Conduct testing and analysis against user requirements, Business Requirements Documents, Project Charters, and established guidelines.
Assist with stakeholder and end-user requirements gathering and translate business needs into testable acceptance criteria.
Document testing scope, plans, results, coverage, decisions, tickets, and risks to support prioritization, audit readiness, and compliance traceability.
Identify, log, and reproduce defects; report findings to Product Management and/or Engineering; update tickets; and monitor issue status.
Respond to QA/UAT and production issues, investigate methods to reproduce defects, and support resolution.
Develop best practices and processes for inspecting and reporting quality issues, and collect, analyze, and communicate quality data to support improvement.
Collaborate with Product Management, Design, Engineering, Operations, Leadership, and other stakeholders to understand user journeys and deliver testing.
Manage multiple initiatives, prioritize features, define testing and analysis requirements, create documentation and process flows, and deliver end-to-end testing on time.
Perform other QA/UAT or business-related duties assigned by the Chief Product Officer or BeneLynk leadership.
Assist Product Management leadership with coordinating and supervising QA/UAT operations and with related training and development initiatives when needed.

Benefits

Medical, dental, and vision benefits
Employee Assistance Program benefits
401(k) match
15 paid days annually
Growth and advancement opportunities
Monthly company town hall events
Monthly internal mental health newsletters
Monthly streaming-services perk, reimbursed up to $12 per month
Tickets at Work discounts on movie tickets, hotel stays, and more
Monthly Lunch & Learn events, with lunch provided to participating employees
Monthly virtual Bene-Verse events, including trivia, team-building exercises, and guided painting