Quality Assurance Analyst

Corebridge Financial•Houston, TX

2d•Hybrid

About The Position

The Quality Assurance Analysts will report to the Quality Assurance Manager. The Quality Assurance Analysts work as a team to review and analyze work performed by the Group Retirement processing teams to assure the highest quality for each client request. The analysts provide feedback to both individual processors and managers related to quality results. The analysts also partner with various other teams including the training team, the client forms team, and various project teams to ensure appropriate communication and partnership to achieve optimal client satisfaction as well as employee retention and engagement.

Requirements

Systems knowledge AGILEnet, PEGA, Chorus and Accurint
Experience working in a team environment.
Analytical skills that extend beyond the obvious end result.
Effective communication skills including written, verbal and interpersonal

Nice To Haves

Knowledge of defined contribution plans is preferred.

Responsibilities

Perform first-line quality reviews on transactions and processes against Desktop Procedures (DTPs).
Collect quality metrics, identify error trends, and pinpoint areas where staff need more training.
Research system or clerical errors, coordinate corrections, and track audit findings until they are closed.
Review internal controls, assist with Sarbanes-Oxley (SOX) compliance, and support external audits.
Partner with management to recommend process updates, weighing the risks and rewards of each solution.
Gather all current operating guidelines, DTPs, and workflow diagrams for the business unit.
Create standard review checklists based directly on those DTPs to ensure audit consistency.
Schedule regular monthly or quarterly meetings with operations and training teams to share trend data.
Spots performance dips and training deficiencies.
Discovers areas for operational improvement.