Quality Assurance Analyst

Corebridge Financial • Amarillo, TX

2d • Hybrid

About The Position

The Quality Assurance Analysts will report to the Quality Assurance Manager. The Quality Assurance Analysts work as a team to review and analyze work performed by the Group Retirement processing teams to assure the highest quality for each client request. The analysts provide feedback to both individual processors and managers related to quality results. The analysts also partner with various other teams including the training team, the client forms team, and various project teams to ensure appropriate communication and partnership to achieve optimal client satisfaction as well as employee retention and engagement.

Requirements

• Systems knowledge AGILEnet, PEGA, Chorus and Accurint
• Experience working in a team environment.
• Analytical skills that extend beyond the obvious end result.
• Effective communication skills including written, verbal and interpersonal

Nice To Haves

• Knowledge of defined contribution plans is preferred.

Responsibilities

• Perform first-line quality reviews on transactions and processes against Desktop Procedures (DTPs).
• Collect quality metrics, identify error trends, and pinpoint areas where staff need more training.
• Research system or clerical errors, coordinate corrections, and track audit findings until they are closed.
• Review internal controls, assist with Sarbanes-Oxley (SOX) compliance, and support external audits.
• Partner with management to recommend process updates, weighing the risks and rewards of each solution.
• Map the Landscape: Gather all current operating guidelines, DTPs, and workflow diagrams for the business unit.
• Establish a Baseline: Create standard review checklists based directly on those DTPs to ensure audit consistency.
• Create Feedback Loops: Schedule regular monthly or quarterly meetings with operations and training teams to share trend data.
• Identify Gaps: Spots performance dips and training deficiencies.
• Optimize Processes: Discovers areas for operational improvement.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed