Quality Assurance Analyst - Project Lead (Onsite)

Serigor•Columbia, SC

3d•Onsite

About The Position

The Quality Assurance Analyst - Project Lead reports to the Project Management Office Manager and leads data mapping and quality assurance during the final stages of software implementation within an internal business program area. The role interfaces with the project manager, project sponsor, software vendor, and internal project staff. It records software problems and opens helpdesk tickets through the vendor’s ticketing system, identifies potential software changes or modifications to improve program-area functionality, and works with internal staff to map complex spreadsheets to software data fields. The position reviews business processes and procedures, identifies opportunities to improve internal operations and consumer satisfaction, and works with program-area subject matter experts to identify software pain points that may need modification. It collaborates with software vendors and internal staff to recommend improvements to business processes, procedures, and software functionality. The role also prepares documentation, training, reports, presentations, and correspondence to support software changes.

Requirements

6+ years of experience as a Quality Analyst.
3+ years of state government experience.
3+ years of experience with Emphasys.
3+ years of experience with HDS.
6+ years of experience with data mapping.
6+ years of experience with business process testing and improvement.
6+ years of experience with process and procedure documentation.
6+ years of experience creating statements of work, change orders, and software modification requests.
High school education.
Oral and written communication skills.
Interpersonal, consultative, presentation, and facilitation skills.
Analytical thinking and problem-solving skills.
Attention to detail, accuracy, and organization.
Knowledge of business structure.
Stakeholder analysis and reporting skills.
Customer service skills and ability to assess customer support needs.
Teamwork skills.
Ability to learn new software and hardware and troubleshoot.
Organization and documentation skills.
Asset management skills.
Ability to identify process improvements.
Prioritization, scheduling, and time-management skills.
Ability to write clear and concise emails and reports.
Ability to work independently while following established procedures and guidelines.

Nice To Haves

Experience with end-user support.

Responsibilities

Perform business-process-to-software mapping.
Review business processes and propose improvements to business processes and procedures.
Review enterprise software and conduct quality assurance analysis.
Work with staff to resolve pain points in enterprise software functionality.
Report on and track helpdesk tickets daily.
Propose enterprise software improvements and modifications.
Act as a liaison between the agency project manager, software vendor, and agency program-area staff.
Prepare presentations, documentation, correspondence, and reports for software change orders and statements of work for modifications.
Provide documentation and training for recommended business-process changes.
Identify opportunities to improve program-area functionality, internal processes, procedures, and consumer satisfaction.