IT - SCHOUSING - Quality Assurance Analyst - Project Lead
About The Position
The State of South Carolina is seeking a Quality Assurance Analyst - Project Lead for a 12-month contract, with the possibility of extension. The role leads data mapping and quality assurance during the final stages of software implementation within an internal business program area. The position reports to the Project Management Office Manager and works with the project manager, project sponsor, software vendor, internal project staff, program-area staff, and subject matter experts. The work location is fully onsite, and candidates must currently reside in South Carolina; relocation is not allowed. The Project Lead maps complex spreadsheets to software data fields, reviews enterprise software and business processes, identifies program-area pain points and opportunities to improve software functionality, internal processes, procedures, and consumer satisfaction, and recommends improvements or modifications. The role records problems and opens and tracks helpdesk tickets in the vendor's ticketing system. It also prepares presentations, documentation, correspondence, reports, change orders, and statements of work for software modifications, and provides documentation and training for recommended process changes. The selected candidate must complete a seven-year background and criminal history screening, credit check, and motor vehicle record (MVR) check.
Requirements
- At least 6 years of experience as a Quality Analyst.
- At least 3 years of state government experience.
- At least 3 years of experience with Emphasys.
- At least 3 years of experience with HDS.
- At least 6 years of experience with data mapping.
- At least 6 years of experience with business process testing and improvement.
- At least 6 years of experience with process and procedure documentation.
- At least 6 years of experience creating statements of work, change orders, and software modification requests.
- High school education.
- Current South Carolina residency; relocation is not allowed.
- Complete a seven-year background and criminal history screening, credit check, and MVR screening.
- Oral and written communication, interpersonal, consultative, presentation, and facilitation skills.
- Analytical thinking, problem-solving, attention to detail, accuracy, and organization.
- Knowledge of business structure, stakeholder analysis and reporting, customer service, and assessing customer support needs.
- Teamwork, ability to learn new software and hardware and troubleshoot, organization and documentation, asset management, process improvement, prioritization and scheduling, and time management.
- Ability to write clear and concise emails and reports and work independently while following established procedures and guidelines.
Nice To Haves
- Experience with end-user support.
Responsibilities
- Lead data mapping and quality assurance for the final stages of software implementation.
- Map complex spreadsheets to software data fields for program-area business functions.
- Review business processes and propose improvements to processes and procedures.
- Review enterprise software and perform quality assurance analysis.
- Work with staff to resolve software functionality pain points; record, report, and track helpdesk tickets.
- Identify and propose enterprise software improvements and modifications.
- Serve as a liaison among the agency project manager, software vendor, and agency program-area staff.
- Work with program-area subject matter experts to identify software issues that may require modifications.
- Prepare presentations, documentation, correspondence, and reports for software change orders and statements of work for modifications.
- Provide documentation and training for recommended business-process changes.
- Recommend improvements to business processes, procedures, and software functionality.
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What This Job Offers
Career Level
Senior
Education Level
High school or GED
