IT Quality Assurance Analyst Lead

Delta Dental of WI • Stevens Point, WI

1d • Hybrid

About The Position

The IT Quality Assurance Analyst Lead establishes and advances quality assurance practices across the Business Technology organization. The role leads testing strategy, standards, and governance across enterprise applications, integrations, data platforms, SaaS solutions, and technology implementations. It partners with business and technology teams to ensure solutions are thoroughly tested, risks are understood, and leaders have an objective view of readiness before changes reach production.

The position provides functional leadership to QA analysts, business testers, and other testing resources; coordinates testing resources and priorities across projects and releases; oversees complex testing efforts; and develops reporting and metrics on progress, quality, resource utilization, defects, risks, and release readiness. This is a full-time hybrid onsite role in Stevens Point, Wisconsin.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• 5+ years of experience in IT testing, quality assurance, software development, business analysis, application delivery, or a related technology discipline.
• Experience developing and implementing testing strategies, methodologies, standards, and governance.
• Extensive experience with System, Integration, Regression, End-to-End, User Acceptance, Data Validation, and Production Validation testing.
• Experience leading testing for complex enterprise applications, integrations, and technology implementations.
• Strong experience with defect management, triage, root-cause analysis, risk assessment, and production-readiness decisions.
• Experience leading testing resources and priorities across multiple concurrent initiatives.
• Strong understanding of application architecture, APIs, databases, integrations, data flows, and enterprise systems.
• Strong analytical, organizational, communication, and stakeholder-management skills.
• Ability to translate testing results and technical risks into clear recommendations for technical teams and executive leadership.

Nice To Haves

• Experience with test management, project management, or ticketing tools.
• Experience testing APIs, system integrations, ETL/data pipelines, and data transformations.
• Experience using SQL for testing and data validation.
• Experience with Power BI, Snowflake, SQL Server, Salesforce, or similar enterprise platforms.
• Familiarity with automated testing tools and frameworks.
• Familiarity with Agile, DevOps, and ITIL practices.

Responsibilities

• Establish and maintain testing strategy, methodology, standards, and governance, including risk-based approaches to determining testing levels.
• Define testing requirements, entry and exit criteria, and standards for System, Integration, Regression, UAT, Performance, Security, and Production Validation testing.
• Provide functional leadership, guidance, and subject matter expertise to QA analysts, business testers, and other testing resources.
• Coordinate testing resources and priorities across multiple projects, releases, and technology initiatives.
• Oversee complex testing efforts across enterprise applications, integrations, data platforms, infrastructure changes, and major system implementations.
• Establish and oversee defect management practices, including severity and priority standards, triage, escalation, root-cause analysis, and risk assessment.
• Monitor testing results, defect trends, and quality risks, ensuring critical business processes and higher-risk functionality receive appropriate coverage.
• Provide objective release-readiness assessments, including recommendations regarding unresolved defects, risk mitigation, or release postponement.
• Establish production-readiness criteria and use production incidents and testing outcomes to continuously improve QA practices.
• Develop executive-level reporting and metrics on testing progress, quality trends, resource utilization, defects, risks, and release readiness.

Benefits

• Health, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• HSA, FSA, and Dependent Care Accounts.
• Competitive salary and incentive compensation based on company results.
• 401(k) with employer match and a 6.5% employer contribution to retirement accounts.
• Wellness programs for employees working on-site or remotely.
• Generous PTO package that grows with tenure.
• Company holidays.
• Time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior