IT Quality Assurance Analyst

Delta Dental of WI • Stevens Point, WI

1d • Hybrid

About The Position

The IT Quality Assurance Analyst is part of the Business Technology team and helps ensure business-critical technology solutions are reliable, effective, and ready for production. The role coordinates testing across applications, integrations, data processes, and system enhancements, working with technology teams, business stakeholders, and vendors to identify issues, manage risk, and confirm that solutions meet business and technical requirements.

The position develops and coordinates testing plans and activities, tracks defects and risks, maintains testing practices and documentation, and reports on progress and production readiness. The role follows a hybrid in-office schedule, with 2–3 days per week in Stevens Point, Wisconsin.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• 3–5 years of experience in IT testing, quality assurance, business analysis, application support, project coordination, or a related technology discipline.
• Experience developing and executing test plans, test cases, test scenarios, and test scripts.
• Experience coordinating System, Integration, Regression, and User Acceptance Testing.
• Experience managing defects through identification, prioritization, remediation, retesting, and closure.
• Strong understanding of business processes, application functionality, data flows, system integrations, and common technology architectures.
• Strong analytical, problem-solving, organizational, and project coordination skills, with excellent attention to detail.
• Excellent communication skills and ability to work effectively with technical and non-technical stakeholders.

Nice To Haves

• Experience with test management, project management, or ticketing tools.
• Experience testing APIs, system integrations, ETL/data pipelines, and data transformations.
• Experience using SQL for testing and data validation.
• Experience with Power BI, Snowflake, SQL Server, Salesforce, or similar enterprise platforms.
• Familiarity with automated testing tools and frameworks.
• Familiarity with Agile, DevOps, or ITIL practices.

Responsibilities

• Develop and coordinate test plans, schedules, scenarios, scripts, and acceptance criteria for technology projects and system enhancements.
• Lead System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), and Production Validation.
• Work with business and technical stakeholders to ensure testing covers requirements, critical business processes, integrations, data flows, and higher-risk areas.
• Coordinate testing resources, environments, test data, dependencies, and business participation.
• Document, prioritize, and track defects through investigation, remediation, retesting, and closure.
• Monitor testing progress and identify risks, gaps, dependencies, and potential impacts to project timelines or business operations.
• Develop and maintain consistent testing practices, documentation, reusable regression tests, and evidence for audit and governance requirements.
• Report testing progress, defects, risks, results, and production readiness.

Benefits

• Health, vision, dental, and life insurance
• Short- and long-term disability coverage
• HSA, FSA, and Dependent Care Accounts
• Competitive salary and incentive compensation based on company results
• 401(k) with employer match and a 6.5% employer contribution to retirement accounts
• Wellness programs
• Generous PTO package that grows with tenure
• Company holidays
• Time off for volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level