Quality Assurance Analyst - Onsite (Fremont, MI)

Western & Southern Financial Group • Fremont, MI

1d • Onsite

About The Position

The Agency Quality Assurance Analyst tests system updates and upgrades across the Agency Portal, VUE, Licensing Portal, Salesforce, OnBase, and IVR. The role assists with developing business requirements and test cases and performs user acceptance testing (UAT) for projects, initiatives, and releases. It works closely with GLIC IT, ITSD, CSSI, the Lead Agency Business Analyst, the Lead Commission Analyst, and the GLIC Program Team.

Requirements

• Bachelor's degree or equivalent experience.
• At least 3 years of relevant work experience.
• Demonstrated experience in a UAT environment for software systems.
• Demonstrated experience writing business requirements.
• Demonstrated experience writing test cases.
• Strong verbal and written communication skills.
• Technical aptitude to learn new systems.
• Ability to meet the position's physical and visual demands, including extended stationary desk work, regular verbal communication and written correspondence, logical problem-solving, and continuous wrist, hand, and finger movement for computer work.

Nice To Haves

• Two years of progressive experience in a QA or BA capacity.
• Knowledge of the insurance industry.
• Knowledge of Gerber Life systems, including VUE, Agent Portal, Salesforce, and OnBase.
• CTFL certification upon hire.

Responsibilities

• Assist the Lead Business Analyst with writing and reviewing business and system requirements and scope statements.
• Create and document test cases.
• Track, test, and complete JIRA, PR, ClickUp, and client care tickets for enhancements and defects.
• Perform ongoing testing in UAT in each environment.
• Provide support to various departments on projects and initiatives.
• Work with business areas to identify operational inefficiencies and assist in developing and implementing system and process improvements.
• Perform other duties as assigned.
• Comply with all policies and standards.

What This Job Offers

• Job Type: Full-time