Quality and Patient Safety Program Manager

Oracle • United States,

4d • $102,300 - $209,500

About The Position

Oracle Health Government Services is seeking a Program Manager to serve as the primary engagement and delivery leader for the Quality & Patient Safety (QPS) team supporting the Department of Veterans Affairs (VA). The role drives execution of quality and patient safety initiatives across national programs, market deployments, local site engagements, and internal strategic priorities.

The Program Manager coordinates QPS engagement activities to align quality and patient safety objectives with deployment timelines, contractual commitments, and client expectations. The role serves as a trusted advisor to internal and external stakeholders, leads complex engagements, manages project portfolios, and improves the QPS engagement methodology to support outcomes across the VA enterprise.

Requirements

• Bachelor's degree in Healthcare Administration, Nursing, Public Health, Health Informatics, Business Administration, Project Management, or a related field.
• At least 7 years of experience in healthcare technology, healthcare consulting, healthcare operations, quality improvement, patient safety, project management, program management, or client engagement leadership.
• Demonstrated experience managing complex, multi-workstream projects with responsibility for scope, schedule, budget, risks, deliverables, and stakeholder management.
• Proven ability to lead client-facing engagements and establish trusted relationships with executive, operational, clinical, and technical stakeholders.
• Experience coordinating cross-functional teams in a matrixed environment without direct reporting authority.
• Strong project management skills, including planning, scheduling, resource management, risk management, issue resolution, and executive reporting.
• Experience managing contractual obligations, performance work statements, deliverables, resource forecasts, and financial accountability.
• Exceptional communication, facilitation, negotiation, and presentation skills.
• Strong organizational skills and ability to manage multiple priorities and competing deadlines.
• Ability to navigate ambiguity, drive accountability, and execute effectively in fast-paced environments.
• U.S. citizenship and ability to obtain and maintain applicable federal security requirements.

Nice To Haves

• Experience supporting the Department of Veterans Affairs, federal healthcare organizations, or large government healthcare programs.
• Experience with Oracle Health, Cerner, or enterprise Electronic Health Record implementations and deployments.
• Knowledge of healthcare quality improvement, patient safety programs, clinical governance, accreditation standards, and performance measurement.
• Project Management Professional (PMP), PgMP, Lean Six Sigma, CPHQ, CPPS, Prosci, or similar certification.
• Experience leading enterprise-scale healthcare transformation, readiness, deployment, optimization, or change management initiatives.
• Familiarity with healthcare operational workflows, clinical informatics, patient safety methodologies, and performance improvement frameworks.
• Experience developing engagement methodologies, governance models, or operational processes within consulting or healthcare organizations.
• Experience with Microsoft Project, JIRA, Confluence, SharePoint, and related project management tools.

Responsibilities

• Drive Quality & Patient Safety engagements from initiation through completion across national, market, and local deployment activities, ensuring work is completed on schedule.
• Serve as the primary project manager for the QPS team, coordinating timelines, deliverables, dependencies, and resources across concurrent initiatives.
• Own and maintain engagement plans aligned with Oracle Health deployment and engagement management timelines.
• Act as the primary liaison between the QPS organization and Oracle Health Engagement Management teams.
• Build relationships with VA stakeholders, market and site leadership, Oracle Health leadership, and cross-functional delivery teams.
• Facilitate client-facing meetings, executive reviews, presentations, governance sessions, and operational workgroups.
• Lead markets and sites through the QPS engagement lifecycle and integrate activities with deployment milestones and readiness activities.
• Continuously improve QPS engagement methodology, processes, tools, and governance structures.
• Manage the end-to-end contract process, including drafting statements of work, defining deliverables, planning resources, and allocating FTEs.
• Manage scope, schedule, budget, resources, risks, issues, and contractual commitments for assigned engagements.
• Establish and maintain project reporting, executive communications, risk registers, action logs, and performance metrics.
• Ensure contractual deliverables are completed on time, meet quality standards, and align with client expectations.
• Identify, escalate, and mitigate risks that may affect quality, patient safety, deployment timelines, or client satisfaction.
• Foster collaboration across clinical, operational, technical, deployment, and executive stakeholder groups.
• Support strategic planning and internal operational initiatives that advance the QPS organization’s goals.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Flexible or accrued vacation, subject to eligibility and employment status.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal benefits.
• Voluntary auto, homeowner, and pet insurance.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior