Quality and Safety Manager

Via • Dallas, TX

1d • Onsite

About The Position

Via is seeking a Quality and Safety Manager to help ensure safety, service quality, and operational efficiency for its transit services. The position supervises and trains drivers, oversees on-the-road performance, responds to incidents, and maintains service standards. It is an in-person field role, with work in the field five days per week, including weekends. The work is approximately 85% on-the-road supervision and 15% training and administrative duties.

Requirements

• Strong leadership skills and the ability to mentor and guide drivers.
• Strong problem-solving skills and the ability to make quick, effective decisions in dynamic situations.
• Strong communication skills for delivering feedback and resolving conflicts.

Nice To Haves

• Experience in transit supervision, transportation management, or a similar field.
• Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance.

Responsibilities

• Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
• Monitor driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
• Partner with the Field Manager to provide initial, remedial, and refresher training.
• Provide hands-on coaching on best practices, safety procedures, and service expectations.
• Lead post-accident and post-incident protocols and serve as the Designated Employer Representative (DER) for DOT compliance.
• Act as the primary contact for urgent operational issues and implement real-time solutions to maintain service continuity.
• Review complaint reports, driver feedback, and training session documentation.
• Assess training needs and implement necessary improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed