Program Manager - Clinical Quality and Safety

UT MD Anderson Cancer Center•Houston, TX

3d•Hybrid

About The Position

The Program Manager, Clinical Quality and Safety in the Division of Cancer Medicine at The University of Texas MD Anderson Cancer Center supports divisional leadership in advancing patient safety, quality improvement, regulatory compliance, and clinical effectiveness across a large oncology environment. The position manages quality data, monitors safety events, leads strategic projects, and facilitates collaboration among Quality Officers, clinical leaders, analysts, and multidisciplinary stakeholders. It supervises a Program Coordinator and serves as a liaison between division leadership and departmental quality teams. The role coordinates quality improvement programs; develops and monitors metrics, dashboards, and reporting processes; analyzes quality and safety trends; and supports regulatory, accreditation, and national quality standards. It leads cross-functional projects, supports process improvement and operational initiatives, and communicates findings and recommendations to leadership and stakeholders. The work also includes supporting initiatives related to oncology care, chemotherapy and opioid safety, blood product administration, emergency department use, readmissions, and inpatient and outpatient care processes. The position typically follows standard business hours and is hybrid (onsite/remote). The posted hourly salary range for a 40-hour work week is $37.98 minimum, $47.60 midpoint, and $57.21 maximum. The role offers the opportunity to contribute to patient safety and quality outcomes at a major cancer center, collaborate with clinical and administrative leaders, participate in strategic institutional initiatives, and pursue professional growth. Benefits include employer-paid medical coverage starting on the first day for employees working 30 or more hours per week; optional dental, vision, life, AD&D, and disability insurance; PTO and Extended Illness Bank accruals; paid holidays and other leave options; tuition assistance after six months of service; wellness and fitness resources; employee resource groups; a defined-benefit pension through the Teachers Retirement System; voluntary retirement plans; and employer-paid life and reduced salary protection programs. Employment is subject to any required security reviews and screening for critical infrastructure responsibilities.

Requirements

Bachelor's degree required; a master's degree may be substituted for some experience requirements as specified in the posting.
Five years of related experience, including three years of program management experience; alternatively, three years of experience is required with a master's degree.
Required education may be substituted with additional years of equivalent experience on a one-to-one basis.
Strong background in healthcare program management, clinical quality, patient safety, performance improvement, and data analytics.
Experience managing complex, cross-functional initiatives and building relationships across stakeholder groups.
Strong communication, project management, analytical, and leadership skills.
Ability to satisfy and maintain any applicable requirements necessary to ensure the security and integrity of critical infrastructure.

Nice To Haves

Master's degree preferred.
Experience with Power BI, Tableau, and EPIC.
Experience with dashboard development, regulatory reporting, quality metrics, and healthcare performance measurement.

Responsibilities

Coordinate divisional quality improvement programs and develop Quality & Safety metrics for outcomes and productivity.
Establish quality assurance processes that ensure data accuracy, consistency, and integrity.
Oversee divisional data collection and monitor reporting compliance.
Measure, trend, analyze, and report Quality & Safety metrics to identify high-risk and recurrent events.
Monitor the institutional incident reporting system for events across the Division of Cancer Medicine.
Create, maintain, and enhance dashboards for Quality & Safety performance monitoring.
Coordinate benchmarking activities and communicate findings and recommendations to divisional leadership.
Support departments with data extraction, reporting, metric analysis, and performance tracking.
Collaborate with analysts and quality leaders to identify, measure, and evaluate key performance indicators.
Align divisional policies with regulatory, accreditation, and national quality standards.
Assist the Deputy Division Head for Clinical Quality and Effectiveness with divisional quality initiatives.
Assist the Divisional Quality Officer with cross-departmental process improvements.
Support Department Quality Officers with quality improvement projects and operational initiatives.
Facilitate participation in regulatory reporting systems across departments and service lines.
Assist in developing and monitoring quality and compliance measures.
Evaluate patient care processes and quality outcomes to identify improvement opportunities.
Participate in Safety and Quality Daily Briefings and institutional quality improvement activities.
Coordinate study sessions for fellows preparing for quality certification examinations.
Identify opportunities to centralize processes and implement sustainable solutions.
Promote meaningful use of data to support clinical practice and quality improvement.
Lead multidisciplinary projects using established project management methodologies and best practices.
Define project scope, objectives, deliverables, timelines, and success measures with stakeholders.
Manage concurrent projects and ensure timely completion of deliverables.
Monitor department-specific goals, milestones, and outcomes within established timeframes.
Collaborate with leadership to develop, implement, and maintain policies and standard operating procedures.
Coordinate education and training activities supporting quality and safety initiatives.
Partner with divisional leadership to identify priorities and communicate strategic initiatives.
Conduct cross-sectional analyses across quality, safety, and operational projects.
Support initiatives related to emergency room utilization, readmissions, and inpatient care models.
Drive continuous process improvement through data-informed decision-making and project execution.
Serve as a liaison between divisional leadership and Department Quality Officers.
Build and maintain effective relationships across departments, services, and stakeholder groups.
Collaborate with Dr. Huey and quality leadership to advance strategic priorities.
Supervise, train, delegate work to, and evaluate the performance of the Program Coordinator.
Plan, organize, and facilitate recurring quality and safety meetings.
Serve as a resource for clinical quality, patient safety, and regulatory reporting requirements.
Build strategic partnerships with quality administrators, analysts, and operational teams.
Assist leadership in prioritizing initiatives that enhance service delivery and patient satisfaction.
Communicate project updates, findings, and recommendations to stakeholders and leadership.
Pursue ongoing professional development and support organizational learning initiatives.
Develop expertise in oncology care delivery, quality risks, and patient safety priorities.
Support quality initiatives involving stem cell transplant, solid tumors, and hematologic malignancies.
Monitor initiatives related to chemotherapy safety, opioid safety, and blood product administration.
Analyze trends involving oncology patients presenting to the emergency department or hospital.
Evaluate inpatient and outpatient care processes to improve quality and operational outcomes.
Identify workflow improvement opportunities and recommend evidence-based solutions.
Participate in the development, revision, and implementation of operational procedures.
Support institutional quality, safety, and performance improvement initiatives.
Promote collaboration among clinical, quality, and operational teams.
Perform other duties as assigned.

Benefits

Employer-paid medical coverage starting day one for employees working 30 or more hours per week.
Optional group dental, vision, life, AD&D, and disability insurance.
PTO and Extended Illness Bank accruals.
Paid holidays and other leave options, including wellness and childcare leave.
Tuition Assistance Program after six months of service.
Wellness and fitness resources and employee resource groups.
Defined-benefit pension through the Teachers Retirement System.
Voluntary retirement plans.
Employer-paid life and reduced salary protection programs.
Educational opportunities and individual and team recognition.