Manager-Clinical Informatics - Policy, Quality & Safety

CVS Health

2d•$54,300 - $159,120

About The Position

The Manager-Clinical Informatics leads and executes projects and initiatives in an information technology environment, coordinating CVS Health and vendor resources as needed. The role connects clinical operations, Quality & Safety, internal audit partners, Epic teams, and enterprise EHR leadership, with emphasis on policy clarity, workflow standardization, end-to-end audit support, and enterprise assessment of AI-enabled Epic tools and related technologies. The position owns the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards. It translates clinical, operational, and regulatory requirements into actionable EHR-enabled policies and works with stakeholders to ensure policies reflect approved workflows and can be implemented consistently across care settings. It also supports workflow standardization, assesses the policy impact of proposed workflow changes, and monitors adherence after implementation. The manager leads enterprise clinical assessments of AI-enabled Epic capabilities and related platforms, including ambient documentation tools such as Abridge. Assessments address patient impact and safety, clinical quality, provider experience, workflow and adoption, privacy and security, operational readiness, regulatory alignment, business value, and measurable outcomes. The role establishes ongoing monitoring, feedback, escalation, and improvement processes. The position collaborates across clinical, operational, informatics, technology, governance, privacy, compliance, legal, information security, finance, vendor, and business teams. It reports status, risks, and decisions to leadership, builds stakeholder relationships, and supports change management by ensuring policies are understood and embedded in Epic workflows.

Requirements

At least five years of related experience in clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment.
Bachelor's degree or equivalent experience.
Flexibility, a positive outlook, sound judgment, and the ability to inspire change in a fast-growing environment.

Nice To Haves

Clinician background.
Master's degree.

Responsibilities

Lead development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards.
Translate clinical, operational, and regulatory requirements into clear, actionable EHR-enabled policies.
Collaborate with stakeholders across care settings to ensure policy content is accurate, applicable, and implementable.
Partner with clinical, operational, informatics, and Epic stakeholders on workflow standardization and alignment with policies, patient safety requirements, regulations, and operational needs.
Assess how proposed workflow changes affect enterprise policies and recommend updates.
Facilitate stakeholder alignment so enterprise policies reflect approved workflows and can be implemented consistently.
Provide policy expertise during workflow redesign, implementation, and adoption.
Monitor implemented workflow changes for continued adherence to enterprise policy requirements.
Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and related technology platforms, including ambient documentation tools such as Abridge.
Define and apply an evaluation framework covering patient impact and safety, clinical quality, provider experience and satisfaction, workflow and adoption, privacy and security, operational readiness, and regulatory alignment.
Evaluate business value, including return on investment, financial impact, productivity, utilization, and measurable clinical and operational outcomes.
Establish monitoring, feedback, issue escalation, and continuous improvement processes to validate value and identify opportunities for refinement, expansion, or retirement.
Collaborate with clinical leaders, Quality & Safety, Patient Safety, operational stakeholders, Epic analysts, informatics partners, and technology owners.
Partner with EHR governance, Privacy, Compliance, Legal, Information Security, Finance, vendors, and business leaders to support oversight, accountability, and evidence-based decisions.
Facilitate cross-functional decisions and stakeholder alignment when policy, workflow, audit findings, patient safety concerns, or technology assessments require action.
Provide concise executive updates on status, risks, and decisions needed.
Develop and maintain enterprise stakeholder relationships; communicate and present to stakeholder networks.
Support enterprise change initiatives by ensuring policies are understood and embedded within Epic workflows.
Implement mechanisms to gather and act on stakeholder feedback.