Quality and Compliance Specialist (Justice Related Services)

Access Services • Plymouth Meeting, PA

9d • Hybrid

About The Position

Access Services is hiring a Quality and Compliance Specialist to support Justice Related Services programs across Montgomery, Bucks, and Northampton Counties. The position is based at the Bethlehem or Plymouth Meeting, Pennsylvania office and qualifies for hybrid remote work subject to agency policy and supervisor approval. The specialist promotes ethical behavior and compliance with regulatory expectations, educates program staff, supports audits and data collection, and keeps the program informed about advocacy needs and opportunities.

This is a full-time, 40-hour-per-week position scheduled Monday through Friday, 8 a.m. to 4 p.m. The role requires travel during the workday to carry out job duties, using a personal or agency-owned vehicle. The employee must meet the agency’s driving, background-check, and ongoing job criteria, and may need to work scheduled or unplanned overtime to meet program needs.

Requirements

• One year of experience in nonprofit social services administration, including quality assurance and compliance management.
• A valid U.S. driver’s license held for at least two years, excluding time with a learner’s permit.
• No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
• Access to a reliable vehicle during work hours with valid registration and inspection stickers.
• Valid auto insurance and proof of coverage as a driver on the policy.
• Ability to meet qualifying and ongoing job criteria, including background checks and a driving history record.
• Ability to work in a standard office environment and use desktop computer equipment daily.
• Ability to lift or move items associated with sedentary and light work, exerting up to 20 pounds.
• Self-direction and motivation, with the ability to handle multiple priorities and work independently and as part of a team.
• Excellent organizational, oral, and written communication skills.
• Strong interpersonal skills to communicate effectively with staff at all levels, business associates, state and county officials, corporate environments, and the general public.
• Attention to detail and follow-through, demonstrated through effective project management experience.
• Knowledge of county and state systems.
• Knowledge of using data to create dashboards and report key measures.
• Demonstrated analytical skills.
• Proficiency in, or ability to learn and use, workplace applications and technologies including Outlook, the company Intranet, UKG, Relias, Canon Print, Microsoft Office Suite, Adobe, smartphones, iPads, Evolv and/or Clarity, Office at Hand, Five9 or RingCentral, and Google Workspace.

Nice To Haves

• Bachelor’s degree in a related field, including human services, social work, or business administration, is preferred.
• Familiarity with behavioral health, intellectual disabilities, and children and youth service systems.
• Proficiency in Microsoft Project.

Responsibilities

• Ensure compliance with applicable licensing, accreditation, payer, regulatory, and agency requirements across the Justice Related Services program.
• Monitor documentation, records, and program operations to identify compliance risks, support corrective actions, and maintain audit readiness.
• Conduct quality assurance reviews and audits of clinical, administrative, and operational records for accuracy, completeness, and regulatory compliance.
• Analyze, track, and report quality, compliance, and outcome data to support program evaluation, performance monitoring, and continuous quality improvement.
• Coordinate preparation for internal, external, payer, regulatory, and legal audits, inquiries, and record requests.
• Support incident reviews, investigations, corrective action planning, and organizational responses to compliance concerns and regulatory findings.
• Train, guide, and consult with staff and leadership on regulatory requirements, quality standards, evidence-based program fidelity, and best practices.
• Monitor regulatory, behavioral health, and criminal justice system developments and communicate changes and compliance implications to program leadership.
• Collaborate with leadership on process improvement, operational efficiencies, policy management, and other quality and compliance projects.
• Maintain regular and predictable attendance and work scheduled or unplanned overtime as needed to meet program needs.
• Travel during the workday to offsite and regional office locations as necessary, driving a personal or agency-owned vehicle safely and meeting agency motor vehicle requirements.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage; Access Services covers up to 88% of health premiums.
• Company-paid life insurance, disability protection, and catastrophic sick leave.
• Up to nearly six weeks of paid time off in the first year for full-time employees, including 20 or more PTO days and nine paid holidays.
• 401(k) with company match.
• Tuition reimbursement program and college tuition discounts.
• Mileage and toll reimbursement.
• Employee Assistance Program with free, confidential resources for employees and families, including counseling and emotional support, financial guidance, and legal guidance.
• Paid training and ongoing professional development.
• Opportunities to learn and advance across diverse roles and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed