Quality and Compliance Specialist (Justice Related Services)

Access Services•Bethlehem, PA

9d•Hybrid

About The Position

Access Services is hiring a Quality and Compliance Specialist to support Justice Related Services across Montgomery, Bucks, and Northampton Counties. The position will be based out of the Bethlehem or Plymouth Meeting, Pennsylvania office, and qualifies for hybrid remote work subject to company policy and supervisor approval. The role promotes ethical conduct and compliance with regulatory expectations, educates program staff, supports audits and data collection, and keeps the program informed about advocacy needs and opportunities. This is a full-time, 40-hour-per-week position scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. The employee must maintain regular and predictable attendance and work scheduled or unplanned overtime as necessary to meet program needs. The job requires travel during the workday using a personal or agency-owned vehicle, and includes office work with daily desktop computer use and possible travel to offsite and regional offices. Candidates must meet ongoing job criteria, including background checks and a driving history record.

Requirements

One year of experience in nonprofit social services administration, including quality assurance and compliance management.
Valid US driver's license held for at least two years, excluding time with a permit.
No serious traffic convictions within the past three years; examples include DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
Access to a reliable vehicle during work hours with valid registration and inspection stickers.
Valid auto insurance and proof of being a covered driver on the policy.
Ability to meet qualifying and ongoing job criteria, including background checks and a driving history record.
Highly self-directed and motivated, with the ability to handle multiple priorities.
Ability to work independently and effectively as part of a team.
Excellent organizational, oral, and written communication skills.
Strong interpersonal skills to communicate effectively with staff at all levels, business associates, state and county officials, corporate environments, and the general public.
Attention to detail and follow-through, demonstrated through effective project management experience.
Knowledge of county and state systems.
Knowledge of using data to create dashboards and report key measures.
Demonstrated analytical skills.
Familiarity with behavioral health, intellectual disabilities, and children and youth service systems.
Proficiency in, or ability to learn and use, workplace applications, platforms, and technologies, including Outlook, the company Intranet, UKG, Relias, Canon Print, Microsoft Office Suite, Adobe, smartphones, iPads, Evolv and/or Clarity, Office at Hand, Five9 or RingCentral, and Google Workspace.
Ability to work in a standard office environment and use desktop computer equipment daily.
Ability to lift or move items associated with sedentary and light work, exerting up to 20 pounds.

Nice To Haves

Bachelor’s degree in a related field, including human services, social work, or business administration.
Proficiency in Microsoft Project.

Responsibilities

Ensure compliance with applicable licensing, accreditation, payer, regulatory, and agency requirements across the Justice Related Services program.
Monitor documentation, records, and program operations to identify compliance risks, support corrective actions, and maintain audit readiness.
Conduct quality assurance reviews and audits of clinical, administrative, and operational records for accuracy, completeness, and regulatory compliance.
Analyze, track, and report quality, compliance, and outcome data to support program evaluation, performance monitoring, and continuous quality improvement.
Coordinate preparation for internal, external, payer, regulatory, and legal audits, inquiries, and record requests.
Support incident reviews, investigations, corrective action planning, and organizational responses to compliance concerns and regulatory findings.
Provide training, guidance, and consultation to staff and leadership on regulatory requirements, quality standards, evidence-based program fidelity, and best practices.
Monitor developments in regulatory, behavioral health, and criminal justice systems and communicate changes and compliance implications to program leadership.
Collaborate with leadership on process improvement, operational efficiency, policy management, and other quality and compliance projects.
Maintain regular and predictable attendance and work scheduled or unplanned overtime as needed to meet program needs.
Travel during the workday using a personal vehicle and/or an agency-owned vehicle to fulfill job expectations.

Benefits

Comprehensive medical, dental, vision, and prescription coverage.
Company-paid life insurance.
Disability protection and catastrophic sick leave.
Health premium coverage of up to 88%; the description notes many employees pay less than $150 per month.
Full-time employees can earn up to nearly six weeks of paid time off in their first year, including 20 or more PTO days and nine paid holidays, with additional time as their career progresses.
401(k) with company match.
Tuition reimbursement program and access to college tuition discounts.
Mileage and toll reimbursement.
Employee Assistance Program with confidential counseling and emotional support, including in-person, telehealth, and text therapy, as well as financial and legal guidance.
Paid training and ongoing professional development.
Opportunities to learn and advance across roles and programs.