Quality and Compliance Specialist (Justice Related Services)

Access Services•Plymouth Meeting, PA

9d•Hybrid

About The Position

Access Services is hiring a Quality and Compliance Specialist to support Justice Related Services across Montgomery, Bucks, and Northampton Counties. The position is based at the Bethlehem or Plymouth Meeting, Pennsylvania office and may qualify for hybrid remote work subject to the agency’s policy, supervisor approval, individual performance, program requirements, and organizational needs. The specialist promotes ethical conduct and compliance with regulatory expectations across the program and agency. The role educates staff, supports audits and data collection, and keeps the program informed about advocacy needs and opportunities. The schedule is full time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m. The position requires travel during the workday to meet role expectations, using a personal or agency-owned vehicle. Employees must meet the agency’s motor vehicle eligibility criteria, drive safely, and be willing and available to drive during their work schedule. The role also requires regular and predictable attendance and scheduled or unplanned overtime as needed to meet program needs.

Requirements

At least one year of experience in nonprofit social services administration, including quality assurance and compliance management.
Highly self-directed and motivated, with the ability to handle multiple priorities.
Ability to work independently and effectively as part of a team.
Excellent organizational, oral communication, and written communication skills.
Strong interpersonal skills to communicate effectively with staff at all levels, business associates, state and county officials, corporate environments, and the general public.
Attention to detail and follow-through demonstrated through effective project management experience.
Knowledge of county and state systems.
Knowledge of how to use data to create dashboards and report key measures.
Demonstrated analytical skills.
Ability to use or learn workplace applications, platforms, and technologies including Outlook, the company Intranet, UKG, Relias, Canon Print, Microsoft Office Suite, Adobe, smartphones, iPads, Evolv and/or Clarity, Office at Hand, Five9 or RingCentral, and Google Workspace.
Meet qualifying and ongoing job criteria, including background checks and a driving history record.
Valid U.S. driver’s license held for at least two years, excluding time with a learner’s permit.
No serious traffic convictions within the past three years, including DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents during that period.
Access to a reliable vehicle during work hours with valid registration, inspection stickers, and auto insurance; proof of coverage as a driver on the policy may be requested.
Ability to work in a standard office environment and use desktop computer equipment daily.
Ability to lift or move items associated with sedentary and light work, up to 20 pounds.

Nice To Haves

Bachelor’s degree in a related field, such as human services, social work, or business administration.
Familiarity with behavioral health, intellectual disabilities, and children and youth service systems.
Proficiency in Microsoft Project.

Responsibilities

Ensure compliance with applicable licensing, accreditation, payer, regulatory, and agency requirements across the Justice Related Services program.
Monitor documentation, records, and program operations to identify compliance risks, support corrective actions, and maintain audit readiness.
Conduct quality assurance reviews and audits of clinical, administrative, and operational records for accuracy, completeness, and regulatory compliance.
Analyze, track, and report quality, compliance, and outcome data to support program evaluation, performance monitoring, and continuous quality improvement.
Coordinate preparation for internal, external, payer, regulatory, and legal audits, inquiries, and record requests.
Support incident reviews, investigations, corrective action planning, and organizational responses to compliance concerns and regulatory findings.
Provide staff and leadership with training, guidance, and consultation on regulatory requirements, quality standards, evidence-based program fidelity, and best practices.
Monitor developments in regulation, behavioral health, and the criminal justice system, and communicate changes and compliance implications to program leadership.
Collaborate with leadership on process improvement, operational efficiency, policy management, and other quality and compliance projects.
Maintain regular and predictable attendance and work scheduled or unplanned overtime as needed.
Travel to offsite and regional office locations when necessary.

Benefits

Comprehensive medical, dental, vision, and prescription coverage.
Company-paid life insurance, disability protection, and catastrophic sick leave.
The employer covers up to 88% of health premiums; many employees pay less than $150 per month.
Full-time employees can earn up to nearly six weeks of paid time off in their first year, including 20 or more PTO days and nine paid holidays, with additional time as their career grows.
401(k) with company match.
Tuition reimbursement program and access to college tuition discounts.
Mileage and toll reimbursement.
Employee Assistance Program with free, confidential resources for employees and their families, including counseling and emotional support through in-person, telehealth, and text therapy, plus financial and legal guidance.
Paid training and ongoing professional development.
Opportunities to learn and advance across diverse roles and programs.