Quality Administrator (Cincinnati, OH or Louisville, KY)

NFH•Louisville, KY

About The Position

The Quality Administrator provides administrative and end-user support for Network for Hope’s electronic Quality Management System (QMS), including user setup and access, orientation, training, resource development, and troubleshooting. The role administers document control processes to support compliance with accreditation and regulatory requirements, maintain controlled documents, and ensure organization-wide access to current formalized documents. The position also supports survey readiness and external audits, surveys, and inspections by developing communications, reports, and data. Under the direction of Quality and Safety leadership, it provides administrative support for emergency preparedness, business continuity, and emergency communication systems. Other duties may be assigned, and functions and responsibilities may change from time to time.

Requirements

High school education or equivalent.
One to two years of experience in an administrative support role, such as IT help desk, software program administration, or administration of a similar electronic quality management system.
Proven customer service experience.
Exceptional organizational skills and attention to detail, with the ability to provide administrative support for the department.
Working knowledge of computer systems, telephones, other electronic equipment and technology, and troubleshooting.

Nice To Haves

Some post-secondary education, including junior college, trade school, or certification.
Experience managing administrative tasks.

Responsibilities

Coordinate electronic QMS access, including setting up new users, assigning appropriate groups and permissions, and archiving terminated users.
Orient new users to QMS compliance modules and provide basic usage training and resources.
Check QMS compliance module functionality and usage following updates or enhancements.
Assist with developing and maintaining QMS compliance modules.
Troubleshoot user issues and provide ongoing support and solutions.
Develop, update, and deliver resource documents and training that promote best-practice use of the QMS compliance modules.
Administer document control processes and coordinate timely reviews, approvals, and acknowledgements with management and staff.
Ensure controlled documents meet NFH formatting and end-user requirements.
Maintain an index of historical and active formalized documents.
Maintain access to current formalized documents in public-use spaces by reviewing, removing, and replacing documents.
Develop and distribute communications, reports, and data to support organizational survey readiness.
Support Quality and Safety leadership with preparation for external audits, surveys, and inspections.
Maintain emergency preparedness resources, training and testing logs, and organizational emergency contact lists.
Ensure accurate and complete documentation for after-action reports.
Provide administrative support for emergency communication software, including user management and coordinating system tests with the Quality and Safety leadership team.
Perform other duties as required.