Qualified Professional, Behavioral Health Urgent Care

MONARCH • Concord, NC

1d • $19

About The Position

The Qualified Professional for Behavioral Health Urgent Care (BHUC) provides clinically based guidance to staff and the individuals they support, along with clerical, clinical, and organizational tasks. The role includes assessments, service referrals, support-network development, assertive engagement, clinical documentation, and participation in service improvement and required training. Driving and travel may be required. The position is scheduled Friday through Sunday, 7:00 p.m. to 7:00 a.m., for 37.5 hours per week. The listed minimum pay is $19.23; no pay-period basis is specified.

A Qualified Professional under 10A NCAC 27G .0104 must meet one of these education-and-experience combinations: a non-human-services bachelor's degree with four years of full-time or eight years of part-time applicable experience; a human-services bachelor's degree with two years of full-time or four years of part-time applicable experience; or a human-services master's degree with one year of full-time or two years of part-time applicable experience.

Monarch describes its work as providing life-changing care in communities across North Carolina and Rhode Island to people and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. The employer describes a positive, encouraging work environment, opportunities to grow and develop future leaders, and an equal-opportunity commitment.

Requirements

• Minimum bachelor's degree, dependent upon experience.
• Qualified Professional (QP) certification, Monarch-DSM.
• At least one year of experience in a crisis-management setting or service providing crisis response.
• Required experience working with children or adults, depending on population served, who have a mental health diagnosis, intellectual/developmental disability, or substance use disorder; stated range is 1–4 years depending on education.
• Meet one of the specified QP combinations: non-human-services bachelor's degree plus four years full-time or eight years part-time applicable experience; human-services bachelor's degree plus two years full-time or four years part-time applicable experience; or human-services master's degree plus one year full-time or two years part-time applicable experience.

Responsibilities

• Provide initial assessments, evaluate the effectiveness of assessments and referrals, and participate in team meetings and case reviews with providers and natural supports as needed.
• Identify opportunities for community connections and development or enhancement of natural support networks; help staff educate people served about referral options and access opportunities.
• Use communication skills and strategies to establish mutual relationships with individuals, staff, coworkers, supervisors, stakeholders, and people important to the individuals receiving services.
• Ensure service and support referral recommendations align with the assessment.
• Provide Assertive Engagement Services to eligible hospital-discharge referrals with documented severe or serious mental illness and/or addictive disorder and a history of erratic or non-engagement in treatment, when active engagement is needed and there has been a significant therapeutic disconnect or an event resulting in hospitalization, jail days, or law-enforcement involvement.
• Prepare and submit required or requested reports, documents, assessments, evaluations, and paperwork; review and sign off on clinical documentation as required; release confidential information within assigned departments.
• Identify ways to provide services using existing community resources whenever possible.
• Attend and actively participate in required meetings and training, and maintain certification in agency, state, and federal training requirements.
• Demonstrate knowledge of emergency procedures, including preventative and crisis services.
• Work with the Practice Administrator and staff to continually assess and enhance BHUC services.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Follow service-definition guidelines for services provided.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Eligible employees may have access to customizable benefits and perks, which may include comprehensive health coverage, retirement plans, and professional development support.
• The employer describes a comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and development, including promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level