Qualified Professional, Behavioral Health Urgent Care

MONARCH • Concord, NC

1d

About The Position

The Qualified Professional for Behavioral Health Urgent Care (BHUC) provides clinically based guidance to staff and the people they support while completing clerical, clinical, and organizational tasks and conveying a positive image of the organization. The role includes assessment, referral coordination, community connection development, assertive engagement, clinical documentation, and participation in service improvement and team activities. Driving and travel may be required.

A Qualified Professional under 10A NCAC 27G .0104 must meet one of these experience and education combinations: a non-human-services bachelor's degree with four years of full-time or eight years of part-time applicable experience; a human-services bachelor's degree with two years of full-time or four years of part-time applicable experience; or a human-services master's degree with one year of full-time or two years of part-time applicable experience.

Requirements

• Minimum of a bachelor's degree, dependent upon experience.
• Qualified Professional (QP) certification.
• Required experience in a crisis management setting or service providing crisis response: one year.
• Required experience working with children or adults, depending on population served, with a mental health diagnosis, intellectual/developmental disability, or substance use disorder: one to four years, dependent upon education.
• For a non-human-services bachelor's degree: four years of full-time or eight years of part-time applicable experience.
• For a human-services bachelor's degree: two years of full-time or four years of part-time applicable experience.
• For a human-services master's degree: one year of full-time or two years of part-time applicable experience.

Responsibilities

• Provide initial assessments, evaluate the effectiveness of assessments and referrals, and participate in team meetings or case reviews with providers and natural supports as needed.
• Identify opportunities for community connections and development or enhancement of natural support networks, and help people served understand and access referral options.
• Use communication skills and strategies to establish mutual relationships with individuals, staff, coworkers, supervisors, stakeholders, and people important to individuals receiving services.
• Ensure referral recommendations and supports align with the assessment.
• Provide Assertive Engagement Services to eligible hospital-discharge referrals with documented severe or serious mental illness and/or addictive disorder and a history of erratic or non-engagement in treatment.
• Prepare and submit required or requested reports, documents, assessments, evaluations, and paperwork; review and sign off on clinical documentation as required; and release confidential information within the assigned department(s).
• Identify ways to provide services using existing community resources whenever possible.
• Attend and actively participate in required meetings and training, and maintain certification in agency, state, and federal training requirements.
• Demonstrate knowledge of emergency procedures, including preventative and crisis services.
• Work with the Practice Administrator and staff to continually assess and enhance BHUC services.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Follow service definition guidelines for services provided.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package for eligible employees, which may include comprehensive health coverage, retirement plans, professional development support, and other perks.
• Comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level