Qualified Professional, Behavioral Health Urgent Care

Monarch • Concord, NC

7d

About The Position

The Qualified Professional for Behavioral Health Urgent Care (BHUC) provides clinically based guidance to staff and the individuals they support, along with clerical, clinical, and organizational support while representing the organization positively. The role provides assessment and referral support, helps people served connect with community resources and natural supports, and provides assertive engagement services to certain hospital-discharge referrals. Driving and travel may be required. The scheduled weekly hours are 24: Sunday, 7 a.m.–7 p.m., and Thursday, 7 p.m.–7 a.m.

Requirements

• Qualified Professional (QP) certification (Monarch-DSM).
• At least one year of experience in a crisis management setting or service providing crisis response.
• Experience working with children or adults, depending on population served, who have a mental health diagnosis, an intellectual/developmental disability, or a substance use disorder; 1–4 years depending on education.
• Minimum bachelor's degree, dependent on experience.
• QP qualification under 10A NCAC 27G .0104 requires one of the following: a non-Human Services bachelor's degree and 4 years of applicable full-time or 8 years of applicable part-time experience; a Human Services bachelor's degree and 2 years full-time or 4 years part-time applicable experience; or a Human Services master's degree and 1 year full-time or 2 years part-time applicable experience.

Responsibilities

• Provide initial assessments and evaluate the effectiveness of assessments and referrals made by people receiving services; participate in team meetings and case reviews with providers and natural supports as needed.
• Identify opportunities for community connections and for developing or enhancing natural support networks; educate people served about referral options and how to access them.
• Use communication skills and strategies to build mutual relationships with individuals, staff, coworkers, supervisors, stakeholders, and people important to those receiving services.
• Ensure service and support referral recommendations align with the assessment.
• Provide Assertive Engagement Services to hospital-discharge referrals with documented severe or serious mental illness and/or addictive disorder and a history of erratic or non-engagement in treatment, when active engagement is needed and there has been a significant therapeutic disconnect or an event involving hospitalization, jail days, or law enforcement.
• Prepare and submit required or requested reports, documents, assessments, evaluations, and paperwork; review and sign off on clinical documentation as required.
• Release confidential information as designated within assigned department(s).
• Identify ways to provide services using existing community resources whenever possible.
• Attend and actively participate in required meetings and training; maintain certification in agency, state, and federal training requirements.
• Demonstrate knowledge of emergency procedures, including preventative and crisis services.
• Work with the Practice Administrator and staff to continually assess and enhance BHUC services.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations for specific program areas.
• Follow service definition guidelines for services provided.
• Complete other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package for eligible employees, potentially including comprehensive health coverage, retirement plans, and professional development support.
• Comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level