QSR Supervisor

Circle K•Jacksonville, FL

19h•Onsite

About The Position

This position manages the day-to-day operations of a company-operated restaurant and has responsibility for its people, operations, and financial metrics. It provides excellent guest service, oversees staffing and training, maintains a clean and safe restaurant, and ensures food quality, food safety, and operational standards are met. The role also manages production, cash, sales, inventory, schedules, orders, paperwork, and other administrative duties. It communicates with the Restaurant District Manager, develops a Restaurant Assistant Manager to operate the restaurant in the manager’s absence, and is accountable for profitable results while demonstrating the company values.

Requirements

Minimum of 2 years of restaurant management experience.
Proficiency in Microsoft Office Suite.
Valid state driver’s license.
Open availability.
Excellent communication skills.
Ability to motivate, coach, and lead team members.
Integrity and reliability in keeping commitments.
Positive attitude and conflict management skills.
Sense of urgency and ability to lead by example.
Focus on achieving results while having fun.
Ability to work well with others or independently.
Frequently bend, twist at the waist, kneel, squat, stand, and walk.
Occasionally climb and descend ladders.
Tolerate extreme cold and hot temperatures and work around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
Reach, grasp, and manipulate objects by hand for an entire shift, including reaching overhead.
Push, pull, lift, and carry up to 10 pounds frequently and up to 50 or more pounds occasionally, including lifting from the ground to overhead.

Nice To Haves

ServSafe Manager certification.

Responsibilities

Provide excellent guest service in a fast and friendly manner; coach and correct team members as necessary.
Recruit, interview, select, hire, and onboard employees for all positions.
Maintain a clean restaurant through housekeeping duties; delegate and follow up on job responsibilities and shift duties.
Establish production build-to quantities and maintain the production management system.
Direct the team to prepare and serve food according to Brand, Company, and health department regulations.
Supervise and coach team members on food preparation and production guidelines, and ensure ongoing training on Brand and Company standards.
Cascade relevant information and maintain the communication board.
Implement Brand campaigns and conduct new product training.
Ensure product quality, food safety, and operational standards.
Monitor the accuracy of cash, sales, and inventory control records.
Communicate as required with the Restaurant District Manager.
Complete daily, weekly, and period paperwork, inventory and cash counts, truck orders, schedules, and other administrative duties.
Maintain a safe environment for team members and guests by following laws and safety codes and reporting facility issues to maintenance.
Complete incident reports in accordance with the 5-minute rule policy.
Take ownership of financial and operational metrics to support restaurant profitability.
Conduct team member check-ins and provide positive feedback badges in Workday to reinforce positive behaviors and performance.
Use progressive discipline to address performance deficiencies or failure to follow company policies or regulatory requirements.
Train a Restaurant Assistant Manager to operate the restaurant successfully in the manager’s absence.
Demonstrate the company values: One Team, Do the Right Thing, Takes Ownership, and Play to Win.