QSR Supervisor

Circle K Stores•San Antonio, TX

10d•Onsite

About The Position

This position manages the day-to-day operations of a company-operated restaurant and has responsibility for its people, operations, and financial metrics. The role reports directly to the Restaurant District Manager. Duties include providing fast, friendly guest service; hiring and onboarding employees; maintaining a clean restaurant; managing food preparation, product quality, food safety, and operational standards; training and coaching team members; and overseeing cash, sales, inventory, schedules, paperwork, and other administrative work. The position is based at 11380 Shaenfield Rd, San Antonio, Texas 78254, with day availability listed for weekends only. The position is accountable for restaurant financial and operational results, a safe environment, compliance with applicable laws and standards, incident reporting, and developing a Restaurant Assistant Manager who can operate the restaurant in the manager’s absence. It also includes communicating with the Restaurant District Manager, implementing Brand campaigns, recognizing performance, and addressing performance deficiencies through progressive discipline.

Requirements

At least 2 years of restaurant management experience.
Proficiency in Microsoft Office Suite.
Valid state driver’s license.
Open availability required.
Excellent communication skills.
Ability to motivate, coach, and lead team members.
Integrity and ability to keep commitments.
Positive attitude.
Conflict management skills.
Sense of urgency.
Ability to lead by example.
Focus on achieving results while having fun.
Ability to work well with others or independently.
Frequently bend, twist at the waist, kneel, squat, stand, and walk.
Occasionally climb and descend ladders.
Ability to tolerate extreme cold and hot temperatures and work around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
Ability to reach, grasp, and manipulate objects with hands for an entire shift, including reaching overhead.
Ability to push, pull, lift, and carry up to 10 pounds frequently and 50 pounds or more occasionally, including lifting from ground to overhead.

Nice To Haves

ServSafe Manager certification preferred.

Responsibilities

Provide excellent guest service in a fast and friendly manner; coach and correct team members as needed.
Recruit, interview, select, hire, and onboard employees for all positions.
Maintain a clean restaurant through cleaning and general housekeeping.
Delegate job responsibilities and shift duties, then follow up to ensure completion.
Establish build-to quantities and maintain the production management system.
Direct the team and ensure food is prepared and served in accordance with Brand, Company, and health department regulations.
Supervise and coach team members on food preparation and production management guidelines.
Ensure team members receive ongoing training on Brand and Company standards.
Share relevant information and maintain the communication board.
Implement Brand campaigns and conduct new product training.
Ensure product quality, food safety, and operational standards.
Monitor and ensure the accuracy of cash, sales, and inventory control records.
Communicate with the Restaurant District Manager as required.
Complete daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and other administrative duties.
Promote a safe environment for team members and guests by following government laws and safety codes, and report facility issues to maintenance.
Complete incident reports in accordance with the 5-minute rule policy.
Own financial and operational metrics with the goal of operating a profitable restaurant.
Conduct team member check-ins, provide positive feedback badges in Workday, and use recognition to reinforce positive behaviors and performance.
Implement progressive discipline for performance deficiencies or failure to follow company policies or regulatory requirements.
Train a Restaurant Assistant Manager to operate the restaurant successfully in the manager’s absence.
Model the company values: One Team, Do the Right Thing, Takes Ownership, and Play to Win.