QSR Supervisor

Circle K•San Antonio, TX

12d•Onsite

About The Position

The QSR Supervisor position is responsible for managing the day-to-day operations of a company-operated restaurant, with responsibility for people, operations, and financial metrics. The role reports directly to the Restaurant District Manager. The position is listed for weekends-only day availability at 11380 Shaenfield Rd, San Antonio, Texas 78254. The supervisor provides guest service, hires and trains team members, maintains restaurant cleanliness, directs food preparation and production, and ensures compliance with brand, company, health, and safety standards. The role also oversees restaurant communications, campaigns, cash and inventory controls, administrative records, scheduling, and ordering. It is accountable for financial and operational performance, team coaching and recognition, appropriate discipline, and training an Assistant Manager to operate the restaurant in the manager’s absence.

Requirements

Minimum of 2 years of restaurant management experience.
Proficiency in Microsoft Office Suite.
Valid state driver’s license.
Open availability required.
Excellent communication skills.
Ability to motivate, coach, and lead team members.
Integrity and ability to keep commitments.
Positive attitude, conflict management skills, and a sense of urgency.
Ability to lead by example and focus on results while maintaining a fun environment.
Ability to work well with others or independently.
Ability to frequently bend, twist at the waist, kneel, squat, stand, and walk.
Ability to occasionally climb and descend ladders.
Ability to tolerate extreme cold and hot temperatures and work around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises.
Ability to reach, grasp, and manipulate objects with hands throughout the shift, including reaching overhead.
Ability to push, pull, lift, and carry up to 10 pounds frequently and 50 or more pounds occasionally, including lifting from the ground to overhead.

Nice To Haves

ServSafe Manager certification preferred.

Responsibilities

Provide excellent, fast, and friendly guest service; coach and correct team members as needed.
Recruit, interview, select, hire, and onboard team members for all positions.
Maintain a clean restaurant through housekeeping and delegation of shift duties, following up to ensure completion.
Establish build-to levels and maintain the production management system.
Direct the team to prepare and serve food according to Brand, Company, and health department regulations.
Supervise and coach team members on food preparation and production management guidelines.
Train team members on Brand and Company standards on an ongoing basis.
Share relevant information and maintain the communication board.
Implement Brand campaigns and conduct training for new products.
Ensure product quality, food safety, and operational standards.
Monitor the accuracy of cash, sales, and inventory control records.
Communicate as required with the Restaurant District Manager.
Complete daily, weekly, and period paperwork, inventory and cash counts, truck orders, schedules, and other required administrative duties.
Maintain a safe environment by following government laws and safety codes and reporting facility issues to maintenance.
Complete incident reports in accordance with the 5-minute rule policy.
Take ownership of financial and operational metrics to support a profitable restaurant.
Conduct team member check-ins and provide positive feedback badges in Workday, using recognition to reinforce positive behavior and performance.
Apply progressive discipline to address performance deficiencies or failures to follow company policies or regulatory requirements.
Train a Restaurant Assistant Manager to operate the restaurant successfully in the Restaurant Manager’s absence.
Demonstrate Company values: One Team, Do the Right Thing, Takes Ownership, and Play to Win.