QSR Multi-Outlet F&B Manager -Marketplace, Grab & Go, Coffee Shops
About The Position
The QSR Manager of Marketplace, Grab & Go, and Coffee Shops provides unified leadership over the quick-service, retail, and coffee shop outlets at Catawba Two Kings Casino in Kings Mountain, North Carolina. The role oversees the Marketplace Food Hall’s five culinary concepts—Taco/Mexican, Grill, BBQ, Asian, and Chicken—as well as the Sweet Shop and Coffee Shop inside the Marketplace and the 24-hour, seven-day-a-week Grab & Go hotel coffee shop. The manager builds and leads a cross-trained retail and counter-service team focused on consistent speed, quality, and hospitality across all dayparts, including overnight operations at Grab & Go. The position coordinates with the Production Kitchen, culinary and beverage leadership, and casino operations. It manages food safety, service, staffing, inventory, point-of-sale operations, guest recovery, and operating results across all outlets. The manager submits daily and weekly labor, COGS, and operational recaps to the Director of F&B.
Requirements
- Minimum 3 years of management experience in a high-volume quick-service, food hall, coffee shop, or multi-concept retail food environment.
- Must hold ServSafe Food Handler and ServSafe Alcohol Certification before starting the position.
- Must be able to obtain and maintain a valid Catawba Gaming License.
- Must adhere to Catawba Gaming Commission regulations, company policies, and procedures.
- Must be able to work flexible schedules, including nights, weekends, and holidays.
- Must be at least 21 years of age.
- Must meet casino employment and background check requirements.
- Ability to stand and walk for extended periods.
- Ability to lift up to 50 pounds.
Nice To Haves
- Barista or coffee shop management experience.
- Experience managing 24/7 operations or overnight retail staffing.
- Experience managing multiple concurrent service locations or stations.
Responsibilities
- Manage daily front-of-house operations across the five Marketplace food concepts, the Sweet Shop and Coffee Shop, and the Grab & Go / Hotel Coffee Shop.
- Recruit, hire, train, schedule, coach, and develop QSR attendants, cashiers, baristas, and retail team members across all locations.
- Build a cross-trained team able to cover Marketplace and Grab & Go shifts, including overnight coverage.
- Establish and maintain a consistent coffee and espresso beverage program across the Sweet Shop and Grab & Go coffee shop.
- Ensure Marketplace stations meet speed-of-service standards during peak casino traffic periods.
- Lead daily pre-shift meetings across locations to communicate menu changes, product counts, specials, and operational priorities.
- Coordinate with the Production Kitchen on fresh-baked goods inventory, packaged product rotation, and Grab & Go retail par levels.
- Manage Grab & Go self-serve kiosk operations, including product availability, pricing accuracy, and guest usability.
- Coordinate with beverage leadership on the casino bar inside the Marketplace.
- Monitor and enforce food safety, sanitation, and allergen awareness standards at all outlets.
- Coordinate with culinary leadership on recipe training, station readiness, product consistency, and waste management.
- Oversee Agilysys InfoGenesis POS transactions, cashier accuracy, and nightly close-out audits across all locations.
- Manage labor scheduling across a 24/7 operating model and ensure strong overnight supervisor or keyholder coverage at Grab & Go.
- Manage supply ordering, par levels, and inventory checks for front-of-house materials at all outlets.
- Handle guest feedback, service recovery, and escalated complaints across all locations.
- Submit daily and weekly labor, COGS, and operational recaps to the Director of F&B.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
