F&B Outlet Assistant Manager - Full Time

Hollywood Gaming at Dayton Raceway • Dayton, OH

5d

About The Position

The F&B Outlet Assistant Manager supervises an assigned food and beverage outlet and manages the day-to-day operations of a designated shift. The role supports operational goals and monitors performance and profit objectives, while helping create efficient schedules, control labor costs, meet staffing objectives, and achieve guest satisfaction. The position assists with budgeting, food-service procedures, menu quality, sanitation, inventory and cost controls, and administrative duties. It also promotes customer service, maintains regulatory compliance and confidentiality, and supports staff training, engagement, performance feedback, and workflow.

Requirements

• Must be at least 21 years of age.
• Associate degree (A.A.) in a related field and two years of Food and Beverage experience, or an equivalent combination of education and experience.
• At least two years of previous supervisory experience.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports and business correspondence.
• Ability to perform arithmetic calculations and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

Responsibilities

• Supervise an assigned F&B outlet and manage the overall daily operations of a designated shift.
• Support and administer operational goals, and monitor performance and profit objectives.
• Create effective schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Assist with the department budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns to management.
• Promote superior customer service, ensure team members follow service standards, address issues, and work toward department customer-service goals.
• Know and enforce gaming laws and regulations applicable to the responsible Food & Beverage Department functions.
• Assist with maintaining and developing food-service procedures and inspect menu items for customer satisfaction.
• Assist the F&B Outlet Manager in ensuring efficient, sanitary, and pleasant service for guests.
• Help maintain cost-control methods and procedures by monitoring inventory and consistent pars.
• Assist the Food & Beverage Manager with assigned administrative duties.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.
• Support staff development and training programs and rewards and recognition programs to maximize employee engagement.
• Evaluate team members and provide constructive performance feedback.
• Recommend staffing actions, including interviewing and hiring, and scheduling plans and assignments to meet business needs.
• Manage work procedures and expedite workflow.
• Recommend employee performance actions, including discipline, coaching, and counseling.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.
• Career growth and development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree