QC Repair Specialist, R2Net

Signet Jewelers•New York, NY

1d•$28 - $32

About The Position

The QC Repair Specialist is responsible for repairing and restoring jewelry items and processing repairs to ensure that work meets Blue Nile quality standards, accurately reflects customer requests, and is completed on time. The role requires knowledge of repair techniques and the ability to work with precious metals and gemstones. It also includes providing customer service support so customers understand the repair process and aftercare, and documenting condition photos as needed. The specialist investigates repair-order issues, expedites late orders and rush requests, processes returns, tracks recurring quality concerns, maintains inspection records, supports quality control processing for new orders, and performs opening and closing activities for QC areas.

Requirements

3+ years of experience in jewelry repair and production preferred.
Extensive knowledge and understanding of jewelry repair techniques, tools, and materials.
Proficiency working with precious metals and gemstones.
Strong attention to detail and excellent hand-eye coordination.
Exceptional problem-solving skills and ability to work under tight deadlines.
Ability to work independently and as part of a team.
Excellent communication skills.
Working understanding of Microsoft Office suite.

Nice To Haves

Graduate Gemologist degree preferred.
3+ years of experience in jewelry repair and production preferred.

Responsibilities

Investigate repair orders with issues, expedite late orders and customer-service rush requests, and provide follow-up communication.
Process returns, including evaluating merchandise for quality and compliance with the return policy.
Communicate recurring product quality issues to management and propose corrective actions to improve quality standards.
Respond promptly to customer service requests.
Move repair orders systematically from the QC R&R receiving location to the inspector workstation.
Maintain accurate records of quality control activities and inspection results.
Support QC operations for processing new orders as needed.
Perform opening and closing activities for QC areas.
Execute jewelry repair and restoration work, ensuring repairs meet Blue Nile standards, accurately reflect customer requests, and are completed on time.
Document condition photos as needed and support customers in understanding repair processes and aftercare.