Quality Assurance Specialist - Chicago

IPG•Chicago, IL

18h

About The Position

The QA Specialist II drives operational excellence and ensures product and process quality across the site. The role combines continuous improvement methods with quality assurance practices to improve performance, reduce waste, and maintain compliance with internal and customer standards. Working closely with site leadership, engineering, and operations teams, the specialist leads initiatives intended to deliver measurable improvements and sustain high-quality standards.

Requirements

2–4 years of quality and/or continuous improvement experience in a manufacturing environment.
Proficiency with Microsoft Word, Excel, Access, Outlook, and Teams.
Data analysis and statistical proficiency, including use of common software applications.
Demonstrated time-management and organizational skills.
Ability to multitask, work under tight timelines, and show appropriate urgency in solving problems.
Ability to communicate ideas, results, and priorities effectively.
Proficient documentation skills, including the ability to produce coherent, informative, and intuitive technical and nontechnical content.

Nice To Haves

Bachelor’s degree in a technical field, such as engineering or sciences.

Responsibilities

Support and lead assigned safety programs, fostering a culture of safety and compliance.
Lead implementation and sustainment of the Intertape Performance System (IPS) and drive site-wide continuous improvement initiatives.
Conduct and oversee in-process and receiving inspections of raw materials and components, including disposition, documentation, and procedural compliance.
Investigate internal and customer nonconformances, lead root cause analysis, and implement corrective and preventive actions.
Maintain and improve quality assurance procedures, inspection and test records, and compliance documentation in accordance with retention policies.
Manage and maintain the QC laboratory, including equipment calibration, safety, efficiency, and organized workflow.
Build and sustain 5S and visual management systems across quality and operational areas.
Provide leadership, coaching, and support to cross-functional teams on continuous improvement and quality assurance methods.
Support customer compliance documentation and respond to ad hoc inspection and testing requests for Protective Packaging products.
Recommend and implement improvements to quality-related procedures, systems, and structures.
Ensure effective communication and change management across the organization to support continuous improvement and quality initiatives.
Perform other duties as assigned.