QA Specialist / Customer Care Coordinator
About The Position
Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. This role acts as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers. You will investigate service quality issues including pricing, damages, and technician performance, and document and track all customer complaints and QA trends in a timely and detailed manner. You will coordinate resolutions by working closely with local service center teams and leadership, review and respond to customer satisfaction surveys, especially negative feedback, and deliver quality insights and provide quarterly complaint analysis by branch and region. The goal is to ensure service consistency and continuous improvement in the customer experience.
Requirements
- 1–2 years of customer service or call center experience
- Complaint escalation/resolution experience is REQUIRED
- 4–8 years of experience in quality control, inside sales, or a similar customer-focused role
- Exceptional communication skills and attention to detail
- Strong computer and documentation skills
- A proactive mindset, dependable attitude, and commitment to quality outcomes
- Pre-employment drug screen and nationwide background check required.
Responsibilities
- Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
- Investigate service quality issues including pricing, damages, and technician performance
- Document and track all customer complaints and QA trends in a timely and detailed manner
- Coordinate resolutions by working closely with local service center teams and leadership
- Review and respond to customer satisfaction surveys, especially negative feedback
- Deliver quality insights and provide quarterly complaint analysis by branch and region
- Ensure service consistency and continuous improvement in the customer experience
Benefits
- Weekly pay via direct deposit
- Commission on top of hourly rate
- Paid training
- Career path into Sales Advisor roles
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental
- Vision
- HSA/FSA
- 401(k) with company match
- Paid time off
- Holiday pay
- Company-paid life insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
