Bilingual QA Specialist (Home Care QA Visits)

Addus HomeCare•Las Cruces, NM

9d•Hybrid

About The Position

This position will be responsible for conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs. The role involves both home visits and office work, operating Monday through Friday from 8 am to 5 pm.

Requirements

Minimum of 4 years’ experience working in the field of senior services, or related social service
Must demonstrate strong interpersonal and communication skills
Represents the organization professionally at all times
Must be client focused and customer service driven
Computer experience – Microsoft Word and Excel
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas

Responsibilities

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Maintain positive internal and external customer service relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times