QA Lead

We are currently seeking a talented and experienced QA Lead to join our agency and take charge of our Quality Assurance process. As a QA Lead, you will play a crucial role in establishing a standardized QA methodology and driving the delivery of high-quality design and software solutions. This is an excellent opportunity to shape our QA approach, collaborate with cross-functional teams, and contribute to the continuous improvement of our agency's QA process.

• Collaborate with clients and project teams to define testing strategies, methodologies, and approaches based on project requirements
• Determine the appropriate mix of automated and manual testing and develop comprehensive test plans, test cases, and test scripts
• Perform both automated and manual testing tasks on client projects
• Execute test cases and scripts accurately, identifying and reporting any defects or issues found during testing
• Ensure that testing activities are completed within project timelines
• Oversee and coordinate testing efforts for multiple projects simultaneously
• Develop and maintain project-specific testing schedules and resource plans
• Monitor and manage test progress, ensuring that testing activities are delivered within scope, timeline, and quality standards
• Establish and maintain relationships with QA vendors on various projects across the agency
• Ensure that vendors have the necessary resources, tools, and information to perform their testing tasks effectively
• Review and assess vendor deliverables, providing guidance and support as required
• Work with the Product, Engineering, and Delivery teams to develop and implement standardized QA processes, methodologies, and best practices
• Create templates, guidelines, and documentation to ensure consistent and efficient testing practices
• Conduct training sessions to promote a culture of quality and knowledge sharing
• Regularly communicate with clients, project teams, and stakeholders to provide testing updates, insights, and address any issues or challenges
• Prepare comprehensive testing reports and documentation, highlighting key findings, recommendations, and improvement areas
• Identify opportunities to enhance the efficiency and effectiveness of the QA process
• Stay updated with industry trends, advancements in QA, and software testing practices
• Implement improvements in tools, techniques, and workflows to drive continuous improvement

• 5+ years of experience in software testing, including experience in both automated and manual testing.
• Strong knowledge of QA methodologies, best practices, and tools.
• Proficiency in test planning, execution, and defect management.
• Excellent communication and interpersonal skills to effectively collaborate with clients, project teams, and vendors.
• Strong problem-solving and analytical abilities to identify and address testing challenges.
• Leadership skills with the ability to motivate.

• Continuous improvement opportunities in QA process
• Stay updated with industry trends and advancements in QA and software testing practices
• Implement improvements in tools, techniques, and workflows
• 5+ years of experience in software testing
• Experience in both automated and manual testing
• Strong knowledge of QA methodologies, best practices, and tools
• Proficiency in test planning, execution, and defect management
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Leadership skills to motivate and guide team members
• Self-motivated and ability to work independently
• Proven experience in shaping a scalable QA methodology/approach
• Experience in managing QA vendors and coordinating testing efforts across multiple projects (good to have)
• Expertise in automation testing frameworks, tools, and scripting languages (such as Selenium, Cypress, or Appium) is highly beneficial (good to have)
• Familiarity with performance testing tools and methodologies (good to have)
• Good understanding of security testing concepts, tools, and techniques (good to have)
• Deep understanding of highly regulated domains, such as healthcare or financial services (good to have)
• Certifications in software testing (e.g., ISTQB) are a plus
• Equal opportunity employer with a dedication to fostering an inclusive and diverse environment for employees from all walks of life