QA Coordinator

City of New York • New York City, NY

12h • Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently. DOF’s Property Valuation and Tax Mapping is responsible for valuing more than one million properties in the city and overseeing assessments and valuations in a fair and equitable manner. The Property Division’s Compliance and Quality Assurance Units serve as independent functions that promote quality assurance, consistency, and integrity in property valuation, property exemptions, and the administration of the Non-Primary Residence Surcharge. These units also assist with Primary Residence Verification (PRV) exemption requests submitted by property owners who disagree with DOF determination regarding PRV eligibility and subsequently the surcharge levy. The overall goal is to ensure the accuracy and the integrity of the assessment role, including matters related to the Non-Primary Residence surcharge; promote the consistent application of policies and procedures by assessors and processors; foster transparency, accountability, and integrity throughout the assessment process; and provide recommendations to improve operations, training, resource development, and business processes. Reporting to the Senior Director of Compliance and Quality Assurance, the selected candidate will ensure unit staff has all systems needed to process Primary Residence Verification appeals for the Non-Primary Residence Surcharge and liaise with other units in the DOF to mitigate any issues that arise. The candidate will communicate and document Non-Primary Residence Surcharge issues with DOF borough walk-in centers and the DOF customer service/community affairs unit, and assist with CRM responses for property owners or representatives who contact the unit via a dedicated channel. The role involves processing Non-Primary Residence Surcharge primary residence verification appeals, documenting decisions made to allow for the documenting and gaining of institutional knowledge of decisions per the initial years of the surcharge levy, and developing or enhancing expertise in LLC and/or Trust ownership. The candidate will also document decisions and reason code issues concerning Non-Primary Residence Surcharge Tax Commission decisions for both Primary Residence Verification appeals and Market Value appeal determinations. Additionally, the role provides general administrative support to business units and assists with special projects outside of the Non-Primary Residence Surcharge. The candidate will monitor and create reports as necessary for random sampling of processing work using the Property Tax System (PTS) and other property tax related proprietary databases, reviewing reports to determine procedural and policy issues and as integrity checks. Ad hoc requests for Property Valuation or Property Exemption related work or processes will also be completed.

Requirements

• Candidates must have a Permanent Principal Administrative Associate Civil Service title, are reachable on the Principal Administrative Associate Civil Service Exam No. 1128 or are permanent in a comparable Civil Service title eligible for a 6.1.9 title change.
• Include Employee Identification Number (EIN) when applying.
• Indicate in cover letter permanent Civil Service title or list number for Exam No. 1128.
• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• OR An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above.
• OR A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above.
• OR Education and/or experience equivalent to '1', '2', or '3' above.
• All candidates must possess the one year of administrative or supervisory experience as described in '1' above.
• Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Nice To Haves

• Develop or enhance an expertise in LLC and/or Trust ownership.

Responsibilities

• Ensure unit staff has all systems needed to process Primary Residence Verification appeals for the Non-Primary Residence Surcharge and liaise with other units in the DOF, to mitigate any issues that arise.
• Communicate and document Non-Primary Residence Surcharge issues with the DOF borough walk in centers as well as DOF customer service / community affairs unit.
• Assist with CRM responses for property owners or property reps who contact the unit via a dedicated channel.
• Process Non-Primary Residence Surcharge primary residence verification appeals, documenting decisions made to allow for the documenting and gaining of institutional knowledge of decisions per the initial years of the surcharge levy.
• Develop or enhance an expertise in LLC and/or Trust ownership.
• Document decisions and reason code issues concerning Non-Primary Residence Surcharge Tax Commission decisions, for both Primary Residence Verification appeals as well as Market Value appeal determinations.
• Provide general administrative support to business units and assist with special projects outside of the Non-Primary Residence Surcharge.
• Monitor and create reports as necessary for random sampling of processing work using the Property Tax System (PTS) and other property tax related proprietary databases; review reports to determine procedural and policy issues and as integrity checks.
• Complete ad hoc requests for Property Valuation or Property Exemption related work or processes.

Benefits

• This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal